Here's a collection of tips to help you get the most out of Outschool and to be a good member of the community.  

Choosing classes

  • Fully read descriptions of any classes you enroll in, and ask the teacher if you have any questions or concerns. You can reach the teacher through the "ask a question" button on the class listing page.

  • Message the teacher before enrolling if you have questions or if you wish to enroll a student outside the listed age range.

  • Understand that teachers use schedule requests to help plan their classes, but may not respond to requests individually.

  • Keep communication on Outschool.

  • Enroll each participating student individually. Read more about enrolling multiple learners in the same class. 

Preparing for class

  • Subscribe to your 'enrolled classes' calendar to easily see your learner schedules in your calendar app.

  • Check the “supply list” section of the class listing page to make sure your learner has everything they need to be ready for class.

  • Test a live meeting with Zoom before the class begins.

  • Provide an appropriate place for your learner to join the class, including a quiet location and background that is not disruptive to the class or other learners.

  • Make sure that any required materials are ready before class starts. Your teacher will let you know in the classroom if your learner needs to bring anything to class.

Taking classes

  • Be on time.  Put your class on your calendar and check your calendar.  Provide advance notice if you’ll miss class.  You are not entitled to a refund if you miss class.

  • Provide appropriate monitoring for your learner: don’t let them disrupt class for other students.

  • Do your best to stay off-screen during class time and wait until after class to ask questions to the teachers. If this isn’t possible (for instance, if your learner requires hands-on assistance from an adult throughout the class), please message the teacher before class to explain your situation.

Staying in touch after class

  • For safety reasons, learners cannot message other learners directly on our platform.

  • If your family would like to stay in touch with another family in your learner’s class, however, parents/guardians can message each other directly.

  • From the enrolled view, click on the mail icon next to the name of the parent you’d like to message.

  • Type your message and click “send.”

  • Responses will be sent to your email, and you can see and respond to messages from your Conversations page.

Working with teachers

  • Be kind and respectful in communication.

  • Let teachers know in advance if there are particular ways that they can help your learner be successful in class.

  • Reviews: Give thoughtful, honest, constructive feedback.

Working with Outschool

  • Go to the teacher first with any issues. Come to Outschool if the teacher doesn’t resolve the issue.

  • Share questions, ideas, and constructive criticism 

If you have suggestions to add to this list, please share them with us!

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