Fully read descriptions of any classes you enroll in, and ask the teacher if you have any questions or concerns. You can reach the teacher through the Ask a Question button on the class listing page.

Message the teacher before enrolling if you have questions or if you wish to enroll a student outside the listed age range.

Understand that teachers use schedule request to help plan their classes, and may take up to a few days to respond to requests individually.

Keep communication on Outschool.

Enroll each participating learner individually. Read more about enrolling multiple learners in the same class. 

Check your learner's class schedule by logging in to your Outschool account and clicking the Schedule tab.

Subscribe to your enrolled classes calendar to easily see your learner schedules in your calendar app.

Check the supply list section of the class listing page to make sure your learner has everything they need to be ready for class.

Test a live meeting with Zoom before the class begins.

Provide an appropriate place for your learner to join the class, including a quiet location and background that is not disruptive to the class or other learners.

Be on time.  Put your class on your calendar and check your calendar.  Provide advance notice if you’ll miss class.

Provide appropriate monitoring for your learner so they are not disruptive to the class or other learners.

Do your best to stay off-screen during class time and wait until after class to ask teachers questions. If this isn’t possible (for instance, if your learner requires hands-on assistance from an adult throughout the class), please message the teacher before class to explain your situation.

Click on the class title from your learner schedule to access the enrollment management page.

You can cancel enrollments, pause subscriptions, manage 1-on-1 meetings, and request meeting time transfers in group classes from the enrollment management page.

To transfer into a different class section, click the Transfer button under your learner's name and follow the prompts to select the time you want to move to.

Click the Request Transfer button to send a request to the teacher. A banner at the top of the page will confirm your submission and link your transfer request message.

Granting transfers is at the teacher's discretion, so using this feature does not guarantee a transfer.

For safety reasons, learners cannot message other learners directly on our platform.

However, if your family would like to stay in touch with another family in your learner’s class, parents/guardians can message each other directly.

From the enrolled view, click on the mail icon next to the name of the parent you’d like to message.

Type your message and click “Send.”

Responses will be sent to your email, and you can see and respond to messages from your Conversations page.

Be kind and respectful in communication.

Let teachers know in advance if there are particular ways that they can help your learner be successful in class.

Reviews: Give thoughtful, honest, constructive feedback.

Message the teacher first with any concerns or issues. Contact Outschool if the teacher doesn’t resolve the issue.

Share questions, ideas, and constructive criticism