Here's a collection of tips to help you get the most out of Outschool and to be a good member of the community.  

Choosing Classes

  • Fully read descriptions of any classes you enroll in, and ask the teacher if you have any questions or concerns. You can reach the teacher through the "ask a question" button on the class listing page.
  • Message the teacher before enrolling if you have questions or if you wish to enroll a student outside the listed age range.
  • Understand that teachers use schedule request to help plan their classes, but may not respond to requests individually.
  • Keep communication on Outschool.
  • Enroll each participating student individually. Read more about enrolling multiple learners in the same class. 
  • If you need help selecting classes, consider requesting a free Class List. The Outschool Class List is a comprehensive list of classes that meets your learner’s interests, availability, and other preferences. By providing us with some basic information, we can generate and send you a customized list of classes for your learner.
  • If you’re looking for additional support in creating a schedule for your learner, you can request a custom Outschool Schedule. Our expert Planner team will work closely with you to select the best classes for your learner(s), combining them into a compelling customized schedule. Custom schedules are free if you plan to enroll in $100 worth of class over the next 30 days. Otherwise, you will be charged a $20 custom schedule fee.

Preparing for Class

  • Subscribe to your 'enrolled classes' calendar to easily see your learner schedules in your calendar app.
  • Check the “supply list” section of the class listing page to make sure your learner has everything they need to be ready for class.
  • Test a live meeting with Zoom before the class begins.
  • Provide an appropriate place for your learner to join the class, including a quiet location and background that is not disruptive to the class or other learners.
  • Make sure that any required materials are ready before class starts. Your teacher will let you know in the classroom if your learner needs to bring anything to class.

Taking Classes

  • Be on time.  Put your class on your calendar and check your calendar.  Provide advance notice if you’ll miss class.  You are not entitled to a refund if you miss class.
  • Provide appropriate monitoring for your learner: don’t let them disrupt class for other students.
  • Do your best to stay off-screen during class time and wait until after class to ask questions to the teachers. If this isn’t possible (for instance, if your learner requires hands-on assistance from an adult throughout the class), please message the teacher before class to explain your situation.

Working with teachers

  • Be kind and respectful in communication.
  • Let teachers know in advance if there are particular ways that they can help your learner be successful in class.
  • Reviews: Give thoughtful, honest, constructive feedback.

Working with Outschool

  • Go to the teacher first with any issues. Come to Outschool if teacher doesn’t resolve the issue.
  • Share questions, ideas, and constructive criticism 

If you have suggestions to add to this list, please share them with us!

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