Outschool’s 1-on-1 courses are great for families with learners that excel in a personalized class context, who also need the scheduling flexibility to adjust, and stay on track when life happens!
1-on-1: Let's get signed up
Completing your enrollment
To begin the enrollment process for 1-on-1 courses, you will see a Check Availability option from the class listing page. All dates with teacher availability will have a purple circle, and to get started, simply click on the date that works for you.
If you do not see a time that works for your family, scroll down on the listing page and use the Ask a Question button to message the educator about scheduling accommodations.
Payment options
1-on-1 courses are designed to give you easy options that take the guesswork out of managing payments, so you and your learner can focus on what matters - a great class experience!
With 1-on-1 classes, families can enroll for:
One class (billed upfront, one time).
Blocks of meetings for 4, 8, or 12 weeks.
Recurring meetings until you cancel. If choosing this option, you are responsible for managing, and stopping your enrollment.
If signing up for a larger block of meetings, you will pay the first class fee upfront, and all future meetings will be automatically charged on a weekly basis, on Sundays before the class meeting time.
This class format has a 1-on-1 Standard refund policy, which provides for a full refund until 48 hours before class, or within 24 hours of initial purchase (until class starts).
Promo codes with 1-on-1 classes
Promo codes and educator coupons can be used when purchasing 1-on-1 classes. Please note:
Eligible promo codes will apply to the first charge only if enrolling in more than one class, and all future weeks will be charged at the educator's listed price.
Additional promo codes may be used if only one class has been purchased and you are adding an additional one-off meeting, and can be entered at checkout when using the Add a meeting button.
1-on-1: Managing your learner's enrollment
Adding additional meetings
If you would like to extend your current enrollment, you can select Add Meeting to schedule new meetings from your enrollment page. Families are charged immediately at the time of scheduling, and if you choose a recurring option, future meetings are automatically charged weekly on Sundays.
Rescheduling and cancelling meetings
Families can cancel and reschedule future meeting dates from the list of upcoming meetings. Please note:
Families can reschedule as long as they're eligible for a full refund (up to 48 hours before the meeting).
When cancelling, you will see refund eligibility, and can choose to cancel one meeting or all future meetings in the recurring schedule.
Families will continue to have access to the classroom after cancelling all future meetings.
Rescheduling your 1-on-1 meeting
Canceling your 1-on-1 meeting
1-on-1: The Outschool Classroom and joining live meetings
Just like other live meeting and FLEX courses on Outschool, 1-on-1 classes will appear on your Learner schedule. When it's time for class, simply click on the course title to be taken the to the Classroom page.
From there, select Enter Classroom as... to get your learner ready for their live meeting.
Once in the Classroom, your learner will see the same Join Live Meeting button as with other course formats, as well at the Teacher tab for messaging with your educator.
From the right side of the enrollment management page, you'll also see convenient options to message your educator, add meeting dates to additional calendars, share and review classes, and contact the Outschool Support team for any questions or issues that come up,
