Outschool provides several methods to communicate with parents and learners during and between classes. 

  • We support integrated group video chat for live classes

  • Teachers are able to send private messages to either parents or learners;

  • for mass communications, teachers can use the Outschool Classroom to send updates to all enrolled parents and learners.

We ask that all class communication happen through Outschool channels. Communicating through Outschool will prevent the need for anyone to share personal contact details.. In addition, using Outschool’s communication tools helps protect teachers, parents, and learners because all communication is viewable by our support team in the case of an escalated incident. Read more about keeping communication on Outschool.

Learner Messaging

Teachers have the ability to correspond with learners from a section’s Learners page. 

Learner messages can include text, links, or attachments. While it’s best to discuss logistical topics with the parent, learner messaging is a great way for learners to share assignments or feedback with you in a private channel. 

Teachers and learners can message privately from the Learners tab of the classroom up to 30 days after class has ended.

Parent Messaging
Teachers can send direct messages to parents by clicking the letter icon next to the learner’s name on the section’s Learner page.

Clicking the letter icon will open a dialogue window where you can send a message to the parent. All messages will be forwarded to both your email and the parent’s. 

Parent messages are a great way to check in privately with a parent about their learner’s progress in class, coordinate any makeup sessions, or otherwise get in touch with a particular parent. Teachers can respond to parent messages either by email, or from the Conversations tab on Outschool.

Please note that the Conversations feature will track read and unread messages from within the Outschool platform, and will sync with your personal email. For example, if you read and responded to messages via your email, those messages will show as Read from Conversations.


Please note that teachers should not send Zoom links to parents or learners via Outschool messaging, as all class meetings should begin with the green Start Live Meeting button from the teacher’s end. Sending Zoom links via Outschool messaging is a violation of Outschool policy.

Classroom Posts
The Classroom is the best place to share updates that pertain to the entire class, like homework assignments or any scheduling changes. Every time you post in the Classroom, all enrolled parents will receive an email notification with a preview of your post and a link to the Classroom. Read more about using the Outschool Classroom

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