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Understanding Ongoing Classes
Understanding Ongoing Classes

How learners can take subscription classes that meet on a weekly basis

Updated over a week ago


Ongoing Classes provide a way for learners to study a specific topic with the same teacher without a set end date. This class type works well for art classes, book clubs, music lessons, and any topic that can benefit from continuous learning. Ongoing Classes meet on a weekly basis, and you pay for your learner’s class access with a weekly subscription.

Here are the top three things you should know about Ongoing Classes at Outschool.

  • Ongoing Classes are subscription-based and meet at least once per week.

  • After you first enroll, you will be charged weekly on Sunday mornings (according to Pacific Time) until you stop your subscription.

  • Each payment covers your learner’s weekly access to the class meeting(s) following the Sunday charge.

Read on for more detailed information on how these classes work.

Subscribing to an Ongoing Class

On the class listing page for an Ongoing Class, you’ll see a Subscribe button (non-Ongoing Classes, which are billed upfront, display an Enroll button). The price listed is per learner per week, e.g. $15 per learner per week. After you click the Subscribe button, follow the prompts in the pop-up window, as shown below.

What your subscription covers

Class Access:

The weekly subscription period for Ongoing Classes runs from 4pm PT on the day the charge was made until 4pm PT on the following Sunday (note that Daylight Saving Time in the summer will shift this window one hour forward to 5pm PT).

Content Access:

Your learner will only gain access to content posted in the classroom after your subscription begins. If you subscribe mid-week and the class doesn’t meet again until the next week, your learner will only see posts made to the classroom starting after 4 or 5 p.m. Pacific Time on the following Sunday.

Refunds, Stopping, and Pausing Your Subscription

Outschool will bill you each week that you are enrolled in an Ongoing Class, but you can pause or stop your subscription at any time. You will receive a full refund if you stop your subscription within 24 hours of payment, including initial sign-up. Once your first class meeting begins, you are no longer eligible for a full refund. Stopping your subscription after class begins or after the 24 hour period will stop any future charges, but will not result in a refund of your most recent payment.

To stop your subscription to an Ongoing Class:

  1. Click on the class title from your Learner Schedule.

  2. Click the Stop Subscription button next to your learner’s name

To resume your subscription,

  1. Click on Resume subscription from the same location.

  2. You can also access this page by clicking View Class Page under the class title on the Transactions page.

You can resume your stopped subscription to class at any time, up until the next Sunday morning Pacific Time, at which point you’ll need to resubscribe from the class listing page.

Please note that Ongoing Class pricing is subject to change, and it may increase between stopping and resuming your subscription.

As of February 21, 2023, Outschool will no longer automatically stop your learner’s subscription due to three consecutively missed classes. Any subscription enrollments completed prior to February 21, 2023 are still subject to stoppage for three consecutively missed classes.

Pausing your subscription

You can also take a break from an Ongoing Class by pausing your subscription.

Families can pause a subscription for the current week as long as they are within the refund window (24 hours of the most recent charge until the class begins). You can also unpause for the current subscription week as long as there is at least one meeting remaining within the subscription week.

To pause your subscription:

  1. Click on the class title from your Learner Schedule.

  2. Click Pause and select the upcoming weeks that your learner will not be attending.

When pausing your subscription, please note:

  • Outschool will not hold your seat in the class. If you would like to hold (guarantee) your seat, you can opt to pay for the subscription as normal.

  • The learner will have no access to content or recordings posted/shared in the classroom during the paused period

  • When the pause end date comes around:

    • If the class has no available seats, families receive an email informing them that the learner was unenrolled. If the class has a waitlist, Outschool automatically adds the family to it so they receive an email when a seat becomes available.

      If the class has available seats, the family's pause ends, Ouschool charges their saved payment method for the upcoming week of class, and the family receives a renewal email confirming their active enrollment.

  • Enrollments paid for with ClassWallet or via purchase orders will not have the pause option.

Adjusting your payment method

By changing your credit card on file in your Outschool account, you are changing the card associated with any active Ongoing Class subscriptions. The new card will start to be charged on the next Sunday.

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