If you're reading this, that means you have a web browser and an internet connection, so you're already off to a good start!
The Outschool website
Our site is designed to work with all major browsers, including:
- Google Chrome
For each browser, we support the two most recent versions. You can see the most recent versions here. You may be able use older versions or other browsers on Outschool, but we're unable to provide tech support for those. If you encounter an error or a bug, please let us know!
Ad blockers and privacy plugins
These browser extensions interfere with the Outschool website and break our customer support tool. Each plugin offers the ability to exclude specific websites so that websites you still want to access can operate without interference. We strongly recommend that you add outschool.com to your list of permitted websites (this setting will look different for each plugin).
Live online classes
Most Outschool classes are live online classes, meaning they meet using video chat.
For safety, we require learners in live classes to connect over video chat with each new teacher at least once so the teacher can verify your learner’s identity. (We encourage learners to enable their audio/video during the rest of class to create a more social experience, but it’s not required). For this reason, you should be using a computer or device with a microphone and webcam. Most laptops, tablets, and phones now have these built-in. Older computers might have them as separate attachments. If you don’t have access to a webcam, you will not be able to join live Outschool classes but you are welcome to participate in our asynchronous flex classes.
For reliable video chat, the most important thing is to have a reliable internet connection. Faster is better, but most DSL and Cable internet plans will be sufficient.
If you want to test your internet connection speed, you can do so using Speedtest.net. A suggested minimum speed for reliable video chat is 1Mbps for both upload and download.
Outschool uses an app called Zoom as its video chat platform. Zoom works with all kinds of devices and operating systems. If you want you can read more about the Zoom technical requirements, but you don't need to - for 99% of people, it just works. You will be prompted to download Zoom the first time you join an Outschool class.
Families from all over the world are able to use Zoom, but there are a few countries or regions in which it is not supported due to regulatory reasons. You can find an up-to-date list of these countries here.
Flexible schedule classes
Flex schedule classes don't have any pre-scheduled meeting times. In general communication occurs through email, discussion forums, or other websites, so there are no particular technical requirements.