Outschool records all live classes for safety and quality assurance. As a reminder, all Outschool courses are recorded so students, parents, and our team can review them if necessary.
Videos are recorded through Zoom. After a class session, the video is uploaded directly to our private Outschool server, where it is encrypted and securely stored for 90 days. Original videos do not remain on Zoom and are permanently deleted after a brief period following the upload to Outschool. At Outschool, after 90 days, all recordings are deleted except as noted in our Terms of Service.
Teachers can view class recordings via the Outschool platform to improve their classes. Teachers may choose to share class recordings with families through the Outschool classroom, but access is not guaranteed and is always at the teacher’s discretion
Accessing and Viewing Class Recordings
To access class recordings, learners must have attended a live class in that specific section or have been verified through our alternative Child Learner Verification process by the Trust & Safety team. Families must attend a live class within 90 days to maintain access to recordings; otherwise, they can retain access through the alternative Child Learner Verification process, which is available for those who prefer not to enable video for their learners.
If a teacher has shared a class recording, families can access it from the enrollment management page without entering the classroom. Before viewing a class recording on Outschool, families must agree not to share it with anyone. Once you’ve agreed, simply click the Play button.
Shared recordings may include:
An automatically generated class summary to help families quickly understand what was covered during the meeting
A “Try at Home” section beneath the video, which points to specific moments from the class where learners can continue practicing and links directly to those parts of the recording
A “Highlights” section when available, which surfaces key teaching moments from the class. Each highlight includes a title, timestamp, and a short summary when you hover over it, and selecting a highlight takes you directly to that moment in the recording
Privacy and Recording Policies
While parents are welcome to take pictures and videos depicting their own learners participating in class, it is never okay to capture or share other learners' faces or names. Such violations should be reported to Outschool Trust & Safety.
Outschool uses recordings to provide coaching to teachers, for customer support, and for compliance purposes. We take learners' and teachers' privacy seriously and never share class recordings (or any of our community members’ personally identifying information) outside of Outschool for marketing purposes or for any other reason without your explicit consent. Outschool retains videos for 90 days, after which they are automatically and permanently deleted. Also, in some cases involving child privacy issues, Outschool Trust & Safety may delete videos from viewing as well.
Tips for Accessing Class Recordings
If you’re having trouble accessing or playing a class recording, try the following steps:
Refresh the page
Close and reopen your browser
Clear your browser’s cache and history
Try accessing the recording using a different browser
Make sure your device and browser are updated to the latest version
Disable ad blockers for Outschool
Allow the recording time to fully load before interacting with the page