Outschool now offers a new live class format. Ongoing classes provide a way for students to study a certain topic with the same teacher without a set end date. This class type works well for art classes, book clubs, music lessons, and other topics that can always use further study.
This article will outline how scheduling and billing works for these classes. Ongoing classes make up a small number of courses on Outschool; you can read about how Outschool classes work for general information about our classes.
Ongoing classes meet weekly and are charged weekly as a subscription on Sunday mornings. The price that you see listed on the class page is for each week of the class. Outschool will bill you each week that you are enrolled in the class, but you can cancel your subscription and withdraw from the class at any time. Parents receive a full refund of their most recent subscription payment if they stop their subscription within 24 hours of auto-renewal. Note that this condition does not apply if that week’s class meeting has already started.
If you need to change your credit card for a class that your learner is subscribed to, you will need to stop your subscription and then re-enroll using your new credit card. For more information on how to do this, see this article:
You’ll see all subscription payments on your Account Payments page, under the dropdown menu in the top right of your account. If you would like to cancel your subscription to an ongoing class, you can use the “withdraw” button on the class’s Confirmation page. Please be sure to stop your subscription before Sunday so that you will not be charged for the upcoming week.
If according to our attendance logs, your learner has not attended three consecutive meetings of an ongoing class, we will automatically cancel your subscription to the class. In the case that you were unsubscribed in error, please contact us at email@example.com.