Ongoing classes provide a way for learners to study a certain topic with the same teacher without a set end date. This class type works well for art classes, book clubs, music lessons, and other topics that can always use further study.

This article will outline how scheduling and billing works for these classes. Ongoing classes make up a small number of courses on Outschool; you can read about how Outschool classes work for general information about our classes.

Ongoing classes meet at least once weekly and are charged weekly as a subscription on Sunday mornings. The price that you see listed on the class page is for each week of the class. Outschool will bill you each week that you are enrolled in the class, but you can stop your subscription at any time. Parents receive a full refund of their most recent subscription payment if they stop their subscription within 24 hours of auto-renewal. Note that this condition does not apply if that week’s class meeting has already started.

Instead of the green Enroll button, you’ll see a Subscribe button where you enroll in an Ongoing class.

Attendance

Outschool will only log your learner’s attendance in class if they accessed the meeting via the Join Live Meeting button on the classroom. Attendance will not be logged properly if your learner accesses class through a saved zoom link.

If, according to our attendance logs, your learner has not attended three consecutive meetings of an ongoing class, we will automatically cancel your subscription to the class. In the case that you were unsubscribed in error, please contact us using the help button in the upper right or at support@outschool.com.

If no meeting occurs due to a holiday or a teacher being unable to attend class, you will not be charged for that week. Please reach out to support if you need a refund.

Stopping Your Subscription

If you would like to stop your subscription to an ongoing class, you can use the “Stop Subscription” button next to your learner's name. Get there by clicking the class title from your Learner Schedule. Please be sure to stop your subscription before Sunday so that you will not be charged for the upcoming week.

You can also resume your subscription here or by clicking View Class Page under the class title on your Transactions page up until Sunday morning. You’ll need to resume your subscription by re-enrolling from the class listing after that point. Please note that the class price is subject to change, and it may have increased between stopping your subscription and resuming enrollment.

Please note that you can only stop your subscription to an ongoing class after the first class meeting occurs. If you're trying to stop your subscription before that, you’ll only be able to withdraw, with a refund dependent upon the class’ refund policy.

Please do NOT use a saved Zoom link to enter class after your subscription has ended. This is a violation of Outschool’s policies.

Changing the Credit Card Associated with Class

To change your credit card associated with an ongoing class subscription, you should change your credit card information from your account settings, selecting the Manage Payment Method option.

Select remove next to your existing card information, then enter and save your new credit card information.

Your new card will be charged on Sunday for the next week of class, and you can join as normal when it's time for class to begin. There’s no need to stop or change your enrollment in any way.

Finding Subscription Payments

On Sundays, you’ll be charged once for all ongoing classes you’re subscribed to. You’ll receive a weekly email at this time with a breakdown of the classes you're subscribed to and total charges for the week.

You can also see all subscription payment receipts on your Transactions page, under the Transactions dropdown menu in the top right of your account.

If, according to our attendance logs, your learner has not attended three consecutive meetings of an ongoing class, we will automatically cancel your subscription to the class. In the case that you were unsubscribed in error, please contact us using the help button in the upper right or at support@outschool.com.

If no meeting occurs due to a holiday or a teacher being unable to attend class, you will not be charged for that week.

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