Types of Classes You Can Enroll In
Recurring Weekly Classes
On the class listing page for a Recurring Weekly class, you’ll see a Subscribe button. After you click this button, follow the prompts in the pop-up window.
Fixed-Length Classes
On the class listing page for a Fixed-Length class, you’ll see an Enroll button. After you click this button, follow the prompts in the pop-up window.
Tutoring Classes
On the class listing page for Tutoring classes, you’ll see a See All Available Times button. After you click this button, follow the prompts in the pop-up window and choose an available scheduling option:
A single meeting or blocks of meetings for 4, 8, or 12 weeks - After the initial enrollment, you can add a single meeting or another block of meetings for 4, 8, or 12 weeks
Recurring meetings will continue until you cancel. If you choose this option, you are responsible for managing and stopping your enrollment.
If you sign up for a series of meetings, we’ll deduct the first class fee at checkout, and all future meetings will be automatically charged weekly on Sundays.
Self-Paced Classes
On the class listing page for Self-Paced classes, you’ll see an Enroll Now, Start Anytime button. After you click this button, follow the prompts in the pop-up window.
When you enroll weekly, your first lesson will be available immediately, and additional lessons will become available every seven days. The new content schedule may differ from the recurring charge schedule and depends on your learner's start date.
If you applied credits toward an upfront enrollment for a Self-Paced class, this grants immediate access to all class materials.
Chat Groups
With Chat Groups, credits are deducted monthly for access.
Chat Groups require a monthly credit deduction, which occurs on the 1st of each month to maintain access. When you first enroll in a Chat Group, membership credits are applied immediately to cover the cost for the rest of the current month, and the amount is prorated based on how many days remain. After that, the full monthly credit amount will be automatically deducted on the 1st of each month as long as you’re enrolled and your membership is active.
Using Credits to Enroll in Classes
When you're ready to shop, browse Outschool listings and find the ones you'd like to enroll your learners in. All listings will show the number of credits it will take to enroll in the class. All enrollments and auto-renewals are subject to the Class Cancellation Policy. Learn more about managing your class enrollments here.
All enrollments will be deducted from your membership credit balance. If your credits don't fully cover the enrollment, Outschool will automatically deduct from your stored balance if you have one (such as Outschool vouchers, redeemed gift cards, etc.) or your card on file for the remaining cost at a rate of $0.50 per credit.
For example, if a class requires 100 credits to enroll, but you only have 50 credits in your membership credit balance, the remaining 50 credits will be charged to your stored payment method. In this case, you would be charged an additional $25 for the remaining 50 credits.
Weekly Credit Deductions
If you don’t have enough credits for your Sunday class renewals, we’ll attempt to charge your card on file to cover the remaining balance. If the payment doesn’t go through, we won’t be able to complete any of your upcoming class renewals, since Sunday renewals are processed together in one transaction rather than separately.
If your enrollment is stopped on Sunday due to a payment issue for a Recurring Weekly class, Outschool will temporarily hold your learner's spot in class. If you wish to remain in the class(es), please add additional credits or update your payment method and resume your enrollment by Sunday at 4pm PST/5pm PDT.
If your enrollment experiences a payment issue for a Fixed-Length class, the system will automatically withdraw your learner from the class and notify you of the failed payment.
For Fixed-Length classes that accept weekly enrollments, credit deductions occur each Sunday until the full class cost is covered, even if no meeting is scheduled during a given week. If you wish to remain in the class(es), please add additional credits or update your payment method and contact Outschool Support to reinstate the enrollment.
If the number of credits remaining in your current membership plan is not enough and you do not want to purchase additional credits, you can cancel your enrollments from the homepage to ensure that no extra credits are required for your current enrollments.
Upfront Credit Deductions
For upfront enrollments, your membership credits cover the full class credit requirement at once. Depending on the class length, this could use a significant portion of your current billing cycle's credits.
Enroll Late and Join Classes in Progress
If a class accepts late enrollments, view the in-progress sections below the upcoming sections in the list of available times. View the section details to determine the number of meetings remaining.
If the class accepts weekly credit deductions, your first week's enrollment is prorated based on the number of meetings remaining in the current week. If you enroll in the class upfront, your total enrollment is prorated based on the number of meetings remaining in the class.
Once enrolled, Learners can see the welcome message and any new posts, announcements, or recordings. They will only have access to content shared after they enroll.