Managing Your Account

How to log into Outschool and adjust your email settings

Updated this week

Overview

There are four ways you can log into Outschool as a parent: via email, Facebook, Google, or Apple. Learners can also set up a unique email or username and password to log into their Learner Space. This article will teach you about:

  • The four methods to log into Outschool

  • Creating a unique password for your learner(s)

  • How email works within your account

Logging in with Email

Use your primary personal email address and create a unique password to log into Outschool. Your password must be at least 8 characters long and include numbers, letters, and special characters.

We advise against using a business or school-issued email address for your personal account.

Email addresses and notifications

Each Outschool account, usually associated with one family, has a primary email address where all email notifications are sent. You can see this email and change it within Settings in the Primary Email field. Enter a new email address in this field and click anywhere on the page to save the change.

Email addresses you enter in the Other Emails fields here can be used to log into Outschool (you’ll need to confirm the email address after adding it) but no emails will be sent there. If an email address already exists in our system, you will be prompted to merge the two accounts together instead of adding it as an Other Email field.

Logging in with Facebook, Google, or Apple

Use the Continue with… button to log into Outschool with your third-party account (either Facebook, Google, or Apple). If you’re logging in with this third-party account after creating your Outschool account by another method, make sure the email connected to your third-party account is the same as the email you may have used to log into Outschool previously. This will prevent you from creating a duplicate account.

Unlinking third-party accounts

Facebook, Google, and Apple each provide instructions for unlinking your account from other platforms, such as Outschool. You can read them by clicking the links below.

Logging Out and Merging Accounts

To log out of your Outschool account, click the Log out button at the bottom of your profile dropdown menu or your Profile & Settings page.

To merge two Outschool accounts, you'll need access to both emails to complete the process. Log in to the primary account you want to use going forward. From your Profile & Settings page, scroll down to Multiple Accounts and click Merge accounts. Enter the email address for the account you'd like to merge into the primary account and click Send Link. Click the link sent to the secondary email address to confirm the merge.

If you want to merge your account with another account, but that account belongs to someone else, our support team cannot merge them for you.

Learner Email, Username, and Unique Password

Creating learner logins within your account settings

On your Settings page under Learner Preferences, you can use the pencil icon to add an email for your learner, as well as set a unique username and password which they can use to log in to their Learner Space. This lets learners log in to Outschool with their own password, so they don’t need to ask you to log in for them!

Once you’ve entered and saved an email to this field, your learner will receive class notifications there directly. You will continue to receive the same information to the primary account email.

Please note that each learner email needs to be unique to the learner and not used elsewhere on the platform. It cannot be the same as the primary or “other” email on the account, or as an email used by another learner on your account.

Setting up a Unique Password for your Learner

To set up a unique password that your learner can use to log into Outschool, first toggle on Unique password. Then, you can select whether you would like them to use an email or username to log in.

We recommend using their email if they are already using it for Outschool, and only creating a username if they do not have an email address. Create the username and/or password for them, then scroll to the bottom and hit Save. Please note that the requirements for this password are the same as for your primary account password: it must be at least 8 characters long and include numbers, letters, and special characters.

Your learner will then be able to log into their space using those credentials to see their schedule, join class, and find and save future classes.

Logging into Learner Space

Once you’ve set up a unique email or username and password for your learner, they can log into their space directly at learner.outschool.com.

Your learner can use the Continue with… buttons to log into their space only if they are at least 13 years old. Those accounts (Facebook, Google, or Apple) must be linked with their learner email listed in your settings in order to work properly.

Changing or Resetting Learner Password

You can change your learner’s password, username, and/or email at any time from your Learner Access settings, as described in set-up above. Your learner can also change their password in their Learner Space settings, and you will be notified via email when they make this change.

If your learner forgets their password, they can set a new one from these settings or from the login screen using the Forgot your password button.

If you run into issues or have any questions about managing your Outschool account, please reach out to Support via chat or email!

Deleting Your Account

Contact us by emailing privacy@outschool.com. Visit Outschool's privacy policy page for more information.

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