At Outschool, we want all kids always to feel safe and connected in a fun, comfortable, and inclusive learning environment.

We believe that how you express yourself—whether through words, images, or videos—directly impacts our community. To ensure that our community is a safe space for everyone, members of our team may intervene to address behavioral issues or moderate messages and content choices if such content violates our community standards.

With that in mind, here are our guiding principles--also known as Outschool's “3 Golden Rules”:

Watch our Trust and Safety Code of Conduct video for more information on our 3 Golden Rules:

Because we assume the best intentions in our community--and know that our learners may inadvertently post material or say things that violate our 3 Golden Rules, we intervene or moderate content through a lens that everyone can learn from their mistakes. To that end, we always use our discretion in reviewing content and take appropriate actions to educate where possible, rather than “penalize” our users. We believe that this approach will ultimately better our community and our greater society as a whole.

To educate our learners and families, we email them as soon as the learner posts something problematic and ask that they review our Code of Conduct video and talk through our guidelines with their learner, with the hope that going forward, the learner commits to upholding our standards. In egregious or repeated incidents, Outschool may, however, take additional actions such as account suspension, termination, or law enforcement notification. We will always notify learners and families before suspending or terminating an account.

For additional information on what actions constitute violations and result in consequences, please consult our “Green, Yellow, Red” guide below.

Full Speed Ahead

Slow Down -- Think First! This can hurt and offend.

(Minor to Moderate Violation)

Our team may remove this content and issue a warning email.

Danger Zone - Don’t Move Ahead! This line should never be crossed.

(Severe Violation)

Our team will remove this material, issue a warning, may take disciplinary actions, and may report to Law Enforcement.

Never use bullying or hateful words.

To protect your identity, don’t share PII (Personal Identifying Information) with others.

Help make Outschool a comfortable place for learning by refraining from swear words or bad language. Also, don’t threaten, harass, or make others feel uncomfortable by using inappropriate references. Finally, don’t share inappropriate pictures or videos.