How to Book Outschool Classes
There are three ways to purchase Outschool classes using your funds.
Live instruction with Florida-approved educators can be purchased with Outschool Cash purchased through the Education Marketplace Assistant (EMA).
Live instruction with educators who meet the requirements in the 2024-2025 Purchasing Guide can be purchased and submitted for reimbursement.
Outschool Self-Paced Classes can be purchased in My Scholar Shop.
If you’d like to share feedback with SUFS about the purchasing handbook, please click here to share feedback with the program.
Purchasing Outschool Cash in EMA for Live Instruction
Can I purchase live classes with my Florida scholarship funds?
Families can use their Florida scholarship funds in EMA to purchase Outschool Cash for live tutoring with educators who are Florida-approved.
Login to your EMA account and navigate to the marketplace. Then, select Find Providers.
2. Search for Outschool.com and click on the Outschool listing from the list of providers.
3. Select the location, Outschool.com
4. Scroll down and select the service level that you would like to offer. Then select Add to Cart.
5. When you are ready to check out, select Reserve Funds. This adds the specified amount of Outschool Cash to the purchaser’s Outschool balance to use toward purchasing Outschool classes with Florida-approved educators. Families can purchase $75, $150, $300, or $500 increments.
6. View your balance on Outschool.com.
New to Outschool? If you are new to Outschool, create an account with the same email address associated with your Florida scholarship by visiting outschool.com. Once your account has been created and your order approved, your Outschool Cash will be added to your account.
Existing Outschool Family? If you already have an Outschool account using the email associated with your Florida scholarship, Outschool cash will be credited to your existing account within three business days, ready for you to redeem toward future classes with Florida-approved educators.
How do I find and purchase Outschool classes taught by Florida-approved educators?
Educators who have been approved to accept enrollments with Outschool Cash purchased through EMA can be found here.
Funds will automatically be drawn from your Outschool balance when enrolling in Florida-approved classes.
If the educator you would like to enroll with is not a Florida-approved educator, you may be able to purchase with your credit card and request reimbursement with your scholarship funds. See the instructions below.
Can I use my funds to replace the payment for meetings that have already happened?
If you purchased an enrollment with your personal credit card and are eligible for a refund under the Class Cancellation Policy, you can refund the original enrollment, place an order for tutoring through EMA, and repurchase the enrollment with your scholarship funds.
Why do I need to input my credit card when I have a balance to cover the cost of a class?
If you are new to Outschool, you’ll be asked to enter your credit card information for the limited purpose of providing identity verification. In other words, your use of a credit card serves as proof that you are the learner’s parent or guardian. We will not charge your credit card until your purchases exceed the amount of applied pricing offers.
If you are an existing customer and are prompted to use your credit card to purchase a class, you may have selected a class that is not Florida-approved. When searching for classes, be sure to use the filtered search to show approved classes only.
How do refunds work when I purchase classes with Outschool Cash?
When you receive a refund from Outschool for a class purchased with Outschool Cash, you’ll receive a confirmation email immediately, and the refunded amount will be returned in its original Outschool Cash to your Outschool balance. These funds can only be used to purchase enrollments with Florida-approved educators.
You can view your balance at any time from your Outschool account or your account transactions page.
How do classes with recurring weekly payments work with Outschool Cash?
When you click the subscribe button for a recurring weekly class, select weekly payments for fixed-length classes, or enroll in tutoring, the weekly payment will be automatically deducted from your Outschool balance.
If there are not enough funds in your Outschool balance to cover the weekly payment, funds will be drawn from your Outschool balance first, and then the remainder will be charged to the credit card on file.
How can I add additional funds to my Outschool Cash balance?
To add additional funds to your Outschool account, create a new order bylogging in to your EMA account.
What should I do if the email address for my Outschool account is different from the email I use for my Florida scholarship account?
The email address on your Oustchool account must be the same as the address on your EMA order. If the address is different, you can add a secondary email to your account.
If you accidentally created two Outschool parent accounts, you can merge these accounts so that all of your enrollments are on the same account.
Requesting Reimbursement for Live Outschool Classes
How can I submit Outschool classes for reimbursement?
Outschool’s live online classes can be purchased using a credit card and submitted for reimbursement if they meet the state requirements. We strongly recommend you submit the class for approval to SUFS before you enroll the learner to ensure the class will qualify for reimbursement.
Requirements
All requirements can be found in the 2024-2025 Purchasing Guide for the Florida Choice Scholarships.
Submit Proof of Payment
You can use the following to submit proof of payment:
Credit card receipt with the full transaction date (mm/dd/yy), payee name, and amount
Credit card/bank statement including the full transaction date (mm/dd/yy), payee name, and amount
Additionally, the invoice or receipt must include the following:
The scholarship student’s first and last name
The teacher’s first and last name
The company name, if applicable
The type of service rendered
Dates and hours of instruction, including year
Service rate Proof of payment if the payee is the parent/guardian (refer to Proof of Payment section above)
The support team can provide this receipt. Please note that this process can take up to 10 business days.
Documentation
For enrichment classes or 1:1 tutoring with educators that are not Florida-approved, please reach out to the teacher prior to enrolling in class to request the necessary documentation. It is the teacher’s discretion to supply it.
Documentation of certification: (The documentation below must be included with the first reimbursement request with that provider)
The DOE certification number if the tutor is certified,
The school district issuing the adjunct teaching certificate
A bachelor’s or graduate degree in the subject area.
This may be a copy of the bachelor’s or graduate degree diploma or official college transcript stating the degree conferred.
If the diploma does not show the tutor’s major, please submit the transcripts instead.
Purchasing Self-Paced Classes Through MyScholarShop
What is a Self-Paced class?
While the vast majority of Outschool classes feature live meetings, we also offer an asynchronous Self-Paced Class format. Outschool’s Self-Paced Classes are available for purchase in My Scholar Shop and are classified as a “Stand-Alone Online Class.”
Per the 23-24 Purchasing Guide, guardians may purchase online courses that are appropriate for their scholarship student. Scholarship funds may not be used to pay for full-time online instruction. A stand-alone online class does not permit live, interactive instruction.
You can purchase a Self-Paced class and submit it for reimbursement OR use MyScholarShop.
How to Book Self-Paced Classes using My Scholar Shop
Login to your EMA account and navigate to the marketplace. Then, select MyScholarShop.
2. Type Outschool in the search bar to find classes.
3. When you find a Self-Paced class you want to purchase, use the comments section on MyScholarShop to share your learner name and date of birth and select the 'Share with Supplier' box. Outschool cannot complete the enrollment without this information.
4. Outschool will enroll you using the email address associated with your My Scholar Shop account. Please allow three business days for orders to be processed.
Please note: Outschool lists our most popular Self-Paced classes and updates our catalog each week. If you don’t see a class you want to purchase in My Scholar Shop, please submit a request using this form, and we will add your requested class within one week.
How do refunds work when I purchase a Self-Paced Class through MyScholarShop?
Your learner will receive all content immediately and can advance through the class at their own pace. Please note that in Outschool’s Class Cancellation Policy, once Outschool processes your enrollment, you are not eligible for a refund if you cancel the enrollment.
We recommend reviewing the Class Experience section on the class details page before finalizing your purchase.
Who can I contact if I have a question?
The Outschool support team will be able to answer any questions you may have about the ordering process and using Outschool Cash to purchase enrollments. If you need information about your scholarship eligibility or your EMA account, please contact Step Up for Students.