Learn how to use Outschool’s 1-on-1 course format to offer the same great individualized class experience for your learners, while giving yourself, and families greater scheduling flexibility!
1-on-1: How it works
Getting started from the Educator Dashboard
To get started with creating a new 1:1 class, go to the Classes tab from your Educator Dashboard. Simply click ‘Add a class,’ and choose 1:1 Class to start building your new listing!
1:1 classes follow all existing functionalities for creating a class listing as well as Standards for Class Listings. You can see great class listing examples here before submitting your 1:1 class for approval.
Next, you’ll need to set up your availability so families can schedule meetings that align with your schedule. To open up and adjust your schedule, select the Availability tab.
On the calendar, you can set and edit availability for:
A single date
A date range (ex: Dec 20 - Jan 1)
A particular day of the week (ex: all Tuesdays)
Educators can also control the minimum notice time for when an enrollment can be accepted, how many days into the future you can allow bookings, and set the start time increments that appear on the listing page.
**Note 90 days is the current furthest out availability for bookable dates and minimum notice time.
A few notes on availability settings:
If your selected availability overlaps with a group section that is currently empty (0 learners enrolled), families can schedule 1-on-1 meetings during that time slot. When you receive a 1-on-1 enrollment that overlaps with a vacant group section, Outschool will private the group section and notify you via email. You can update the conflicting meetings before re-listing the section as public or cancel if no longer needed.
1-on-1 availability is separate from the auto-scheduling Availability tab on your Dashboard, which is used for all group format classes.
At this time 1-on-1 schedule availability cannot be set on mobile, and is currently available on desktop browsers only
1-on-1 classes with availability will not appear on the teacher profile page calendar. Families can view available meeting times from the class listing page.
Adding, rescheduling, and canceling meetings
Managing your 1-on-1 enrollments can be done from the course Summary tab. To get started, click, View next to the learner you would like to add meetings for.
Select the Meetings tab and use the Add Meeting button to schedule new meeting times. Meetings added by a teacher must be confirmed by parents. If the parent hasn’t confirmed after 3 days, we will release the meeting times back to your availability.
Use the three vertical dots next to a corresponding meeting to cancel or suggest a new time for a future meeting date from the list of upcoming meetings.
Parents are notified of rescheduled meeting times and have three days, or until the original meeting time, to confirm the change (whichever is sooner). After three days, we will cancel the request and release the suggested meeting time to other families.
If a parent does not approve the meeting time change in time and you are unable to attend the original class time, you are responsible for canceling with at least 24 hours’ notice according to Outschool enrollment management policies.
Canceling a meeting will automatically refund the family. If canceling future meetings, we will stop the future weekly payments.
Private meeting links
Private meeting times are another great way to provide personalized sessions for your learners, and can be found in the Availability tab as well.
Please note that private meeting links sent to families will expire in 3 days after creating the meeting. If the family does not enroll within 3 days, you will need to send a new link in order for families to complete their enrollment.
Organizations on Outschool can offer 1-on-1 classes to families once the organization admin assigns teachers to a class and teachers add their availability.
Assigning Teachers as an Organization Admin
From the Manage tab of a 1-on-1 class, click the Assign teachers dropdown to add organization teachers to the class. Once the organization admin assigns a teacher to a class, the teacher can add availability so families can enroll.
To change the teacher assigned to a learner enrollment, click Manage on the righthand side of a learner's classroom. Select the new teacher from the dropdown list of organization teachers assigned to the 1-on-1 class.
Adding Availability as an Organization Teacher
From the 1-on-1 Availability tab of your teaching account, select an assigned class, then click a date on the calendar to add availability for a single date or multiple dates. Using the 1-on-1 Availability tab, you can also buffer time between classes and set minimum and maximum booking windows.
Checking Availability as an Organization Admin
Organization admins view teacher availability by clicking the purple View Availability button on the Manage tab of a 1-on-1 class listing or by visiting the classroom of a learner’s enrollment.
Organization admins cannot add or update 1-on-1 availability for organization teachers. As teachers add their availability, admins can view the total number of hours available for enrollment in a 1-on-1 class.
AI Teaching Assistant
The new 1-on-1 format also has Note Maker, a new virtual teaching assistant to help you save time with your 1-on-1 families. Simply jot down your feedback and notes, and click “Show me the magic” for our Note Maker tool to create both a descriptive and concise summary for you to choose between.
When you’re ready, click “Send Note to Family” to have your feedback automatically sent to the learner’s family. The message will be sent from your account, and you’ll be able to see all the previously sent notes in the parent message history.
A few tips for success:
Make sure to provide key details to Note Maker to ensure the accuracy of your suggested note. We recommend 2-3 bullet points that describe your feedback.
Don’t worry about style, structure, or even spelling mistakes - this will all be taken care of automatically. If you have less detail to share, choosing the Concise summary will probably be a better fit for you.
Always review what Note Maker has suggested before you send it to a family to ensure accuracy and alignment with our Community Standards.
Remember to only share feedback with the learner’s parents or guardians, and never include any personal information such as name, location, identity, or medical details.
Pricing, Payments, and Refunds
You'll receive payment for meetings on Sundays, 13 to 14 days after the scheduled meeting occurs. For recurring 1-on-1 enrollments that automatically charge on Sundays, you'll receive the payout on a Sunday 13-14 days after the week's meetings as well.
For 1-on-1 classes, families may receive a full refund until 48 hours before each class, or within 24 hours of purchase for the initial class purchase only.
Minimum prices for math & English tutoring
To protect educators’ 1-on-1 teaching businesses on Outschool against too much competition, we enforce a minimum price requirement of $30 per hour for 1-on-1 math & English classes. While additional subjects may be added to this policy in the future, we currently only require a $30 per hour minimum price for math and English classes.
This minimum price is well below the industry average for online tutoring ($60-100 per hour), and is designed to ensure educators on Outschool are able to maintain competitive, sustainable businesses. By doing so, educators get to keep teaching what they love and families can continue to find high-quality classes on our platform.
You’ll see this minimum price in effect for:
New 1-on-1 math and English classes that use the 1-on-1 class format created on or after June 22, 2023.
Existing 1-on-1 math and English classes once they have been migrated to the 1-on-1 class format on or after June 22, 2023.
Enrollments prior to release of 1-on-1 class format in June 2023
For 1-on-1 classes that` include learners who enrolled prior to the class’s migration to the 1-on-1 class format, those learners will continue to be charged the price as set when they enrolled. All new enrollments following migration will be subject to the $30 per hour minimum enrollment requirement, and educators may set a price ≥$30 when migrating the class to the new format.
If an educator or organization has not migrated their class to the new 1-on-1 class format, the $30 minimum price requirement will not be applicable.
Educators may create coupons for 1-on-1 classes that result in an enrollment fee below $30 per hour. While coupons can be a valuable tool for both educators and families to try out new classes, we encourage educators to set prices that reflect the value of their time and expertise while supporting a sustainable revenue model for their business.
More pricing resources
Educators can explore additional pricing insights and recommendations for all classes on the Educator Library and view our 1-on-1 class format & pricing announcement from June 2023 for additional info.