All organization personnel, including the organization administrator, all teachers, and any assistants, must create their own teaching accounts, regardless of whether they teach or not. The onboarding process includes ID verification, a background check, and professional learning. Team members must be located in one of our supported countries at the time of onboarding and have a hard copy of their ID on hand to complete ID verification. It's important to keep accounts up-to-date as annual background checks are required.

Organizations should not substitute teachers before or after a section has begun except in unavoidable circumstances (i.e. emergencies). The teacher assigned to a section should teach the section in its entirety.

In cases where a substitution must be made, the learners and families in the class should receive notice via the classroom or direct message as far in advance as possible of the class that will be substituted.

Organizations may have no more than one guest join a class for various reasons including as a guest lecturer, as an assistant, for professional learning purposes, and others. When a guest joins, the learners and families should receive notice via the class page as far in advance as possible, at least 24-hours encouraged and the guest should be introduced to the learners during the live class time. For classes where this is a planned aspect of the curriculum, the class description should clearly state this. Having a guest join the classroom should not disrupt class time or veer from the class description. If the guest is not a member of your Organization, it is your responsibility to contact safety@outschool.com so that any Zoom links can be immediately reset to safeguard your classroom.

Organization admins may share login credentials only with their fully approved teachers who have completed a background check and professional learning through Outschool. Organization admins should also use the “pin” feature to restrict access to sensitive information from organization teachers. If set, this pin restricts access to the organization profile page, stats page, and account/parent page, as well as the download buttons on the sections page. With that said, every teacher (including the admin) in the organization may only teach from their individual user account and not the admin account. In the event of an unexpected emergency, the support team can honor a request to help cancel classes from an admin or the organization educator specifically assigned to the section that needs to be canceled.

Organizations have the option to assign any number of educators associated with their Organization to moderate a Group. A minimum of one educator needs to be assigned to a Group as educators who teach under an Organization and Organization admins are prohibited from teaching from the Organization's admin account. Read more here regarding our policies for hosting Groups on Outschool.

We do not accept individual organizations as teachers. Organizations must have more than one teacher on the account at all times. If you are an organization of just one teacher, please apply to be a teacher on Outschool.

All class listings must adhere to our Unique Content policy. Organization class listings must be unique, and cannot be copied from listings on your individual teacher account, or vice versa. We do not allow duplicate class listings so if you submit a class listing that is an exact replica of an existing class listing your class listing will be rejected.