It's important to us that everyone has a positive experience learning with Outschool. All Outschool classes are backed by our Happiness Guarantee, which allows parents to receive refunds outside a class’s listed refund policy.
The following situations guarantee parents a full refund, regardless of class-specific refund policies. Contact us at firstname.lastname@example.org or click Help on the Outschool website if you need assistance with a refund for any of these reasons:
Parents receive a full refund if they withdraw from a class of any type within 24 hours of purchase. Note that the 24-hour refund window only applies until the class’s start time, at which point the class-specific refund policy will apply.
A full refund is also provided if a parent stops their ongoing class subscription within 24 hours of auto-renewal. As above, this applies until the class’s start time, at which point the class-specific refund policy will apply.
For 1-on-1 classes, families may receive a full refund until 48 hours before each class, or within 24 hours of purchase for the initial class purchase only.
Families receive a full refund if they withdraw from a Group within 24 hours of purchase. They may also receive a refund (for the current monthly term) within 24 hours of subscription renewal on the first of the month.
Parents receive a full refund if the teacher cancels in advance of the class’s first meeting time.
In the event that a teacher misses a one-time class meeting, parents may request a full refund, or wait for the teacher to reschedule the class.
In the event that a teacher changes the date or time of a class meeting before the class’s start date, parents may request a full refund.
The following situations guarantee parents a prorated refund based on the number of live meetings in your class’s section. These policies apply outside of class-specific refund policies and should go through our Support Team at outschool.com/help:
If part of a class is rescheduled, you will receive, upon request, a prorated refund based on the number of meetings that were rescheduled and that you did not attend.
If the teacher doesn’t teach the number of meetings listed, you will receive a prorated refund upon request.
If the teacher cancels a class in progress, you will receive a prorated refund based on the percentage of meetings you paid for that were canceled.
If your learner misses a class meeting, you are not entitled to a refund. If you miss 3 consecutive class meetings without communicating with the teacher, you forfeit the class fee and the teacher may cancel the class or withdraw your learner. Your teacher may, however, transfer your learner to another available section, or provide a class recording, at their discretion.
If your learner has not joined the meeting 10 minutes after the class’s start time, the meeting may be cancelled, at the teacher’s discretion. This is considered a missed meeting and you are not entitled to a refund.
Refunds are not guaranteed in the event that your learner misses a past or future class meeting due to a schedule conflict, and will depend on the class-specific refund policy.
Teachers may transfer you to another section of the same class with your consent.
If your learner’s meeting time changes because of daylight saving time starting or ending for several world regions, you are not entitled to a refund if they’re unable to attend. Please review your learner’s schedule ahead of time to ensure you know when classes are meeting.
Donations made on Outschool will not be refunded.
Refunds can only be issued to the original form of payment used for your purchase on Outschool, and they cannot be issued to a different card. In the case that the original card is closed or no longer active for any reason, you may need to contact your bank or credit card company to retrieve the funds. In select cases, you may not be able to retrieve your refund, but we will offer you a gift card or apply a credit to your Outschool account instead. Our team will provide you with specific guidance in these cases.
Note that in the rare case a parent requests an excessive number of refunds, they may be disqualified from receiving future refunds.