Keep communication on Outschool

Communicate with parents through the Outschool platform

Elizabeth O'Donnell avatar
Written by Elizabeth O'Donnell
Updated over a week ago

Communicate with parents through Outschool

All communication between parents and teachers must occur through the Outschool platform. In order to ensure that all users have a high-quality, safe and positive experience on Outschool, our support team needs to have visibility into those communications. For example, if parents feel that the teacher hasn’t been communicating in a timely manner, we may want to review the messages in order to fully understand what has transpired and possibly help resolve any related issues. Were parents and teachers to communicate via texting or personal emailing, Outschool would be unable to help. The same goes for payments that take place outside of Outschool. The support team can only assist with refunds and verify payments that take place through the Outschool platform. Help us help you!

In addition to Outschool’s requirement that communications remain on our platform, Outschool prohibits parents and teachers from facilitating any in-person (“in real life”) meetings, unless at an Outschool-sponsored event.

Promote your other Outschool classes!

Outschool encourages teachers to promote their other Outschool classes, but we do not authorize any promotion of outside classes, services, businesses, or personal websites/social media anywhere on the Outschool platform. Class listings, teacher profiles, classrooms, and private messages should be free of any links/information that might drive users away from our platform. This includes, but is not limited to:

  • Encouraging families to enroll in classes on other platforms

  • Soliciting teachers to teach on platforms outside of Outschool

  • Asking users to purchase outside products/services you may provide off-platform

  • Hosting Outschool classes on any platform outside of Outschool

Using Google Classroom or another LMS

While you should not host any Outschool classes outside of the platform, you are welcome to use appropriate third party tools to help you run class, such as a Learning Management System, (“LMS”). If you are using an LMS such as Google Classroom or another similar LMS that allows learners to log in and collaborate outside of class, please note that it may only be used during a live class, and never during Flex classes or in-between live classes. We discourage the use of third-party tools outside of live class time for many reasons, primarily to ensure class quality and content moderation. Please note that Outschool may request access to your LMS if a situation arises in one of your classes.

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