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Classes with fewer than minimum enrollments
Classes with fewer than minimum enrollments

Your options when you get fewer enrollments than the minimum class size

Updated over a week ago

You set the minimum class size that you are aiming for when you create the class. The number you choose should reflect how many learners you need for the class content and interaction to work well, and your target earnings. We expect you to teach class if the enrollment minimum is reached.

We recommend setting the class size to 3 or fewer learners to maximize the chances of your classes proceeding. Having classes proceed increases your followers and reviews, and so makes it easier to fill future classes.

If you have a class with enrollments, but fewer than the minimum, first read our tips for getting enrollments. If the class is coming up within 3 days and still has fewer than minimum enrollments, here are your options:

  • Proceed with the class: if the class can proceed successfully with fewer learners, then we require that you reach out to the parents of any enrolled learners to make sure they’re okay with this. You have an opportunity to get more enrollments since many happen at the last minute. Once you’ve agreed to proceed with parents who have already enrolled, you should proceed with the class regardless of whether you receive more enrollments. If you do not inform parents of cancellation more than 24 hours before the class’s start time, the assumption is that the class will proceed. If the parent and you agree to proceed, you should proceed with the class whether you get more enrollments or not. If you do not communicate about canceling prior to the 24 hours prior, the assumption is that the class will proceed.

  • Transfer: if you have another section with more enrollments, you can message the parent to ask if they'd be ok to transfer to that section. Note that withdrawing or transferring learners without parental consent violates Outschool policy.

  • Reschedule: message the parents to see if they could start at a later date. That allows you to keep the enrollment and wait longer to get others. Create a new section at a later date, transfer the enrollment and cancel the original section.

  • Cancel: you can refund the parents and cancel the section at least 24 hours ahead of the start time. If you choose to do this please message the parents to let them know as early as possible. With the exception of unexpected emergencies, we require that you give at least 24 hours notice to the enrolled families when canceling a class. Learn more about managing sections and enrollments.

Whichever option you choose, be proactive and clear when communicating with the parents who have enrolled. You will build trust and make it more likely they will buy your classes in the future.

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