The Automatic Checkout Recovery feature helps you reach families who started enrolling in your class but didn’t complete the checkout process, potentially increasing your enrollments.

By default, the feature is enabled for all individual teachers and organization administrators, sending a standard message to families who have yet to complete their enrollment. You can customize the message by visiting your Teaching Dashboard and editing the text in the Edit My Message section. From there, you can also opt out of the feature by checking the opt-out box.

The subject line is fixed as “Message from teacher [NAME] regarding your class” and cannot be changed. This is the standard title used for all parent-teacher conversations. The same email message will be sent for all listed classes and is formatted in plain text only.

The email will be sent to anyone who starts enrolling but doesn’t complete the checkout process, typically within a few hours. This may include families who are already enrolled in other sections or classes with you. To ensure that all families who might still be interested are reached, the message cannot be filtered for specific participants.

If a parent replies to the message, it will start a conversation thread, so you can answer any questions and help with their enrollment.

As a reminder, do not include OUTreach links or codes in your messages, which is against our class listing policies. You can review the full policies here.

For helpful tips on using this tool to increase enrollments, check out the Educator Library.