At Outschool, we want all kids to always feel safe and connected in a fun, comfortable, and inclusive learning environment.

We believe that how you express yourself – whether through words, images, or videos – directly impacts our community. In order to make sure that our community is a safe space for everyone, members of our team may step in to moderate messages and content choices if such content violates our community standards.

With that in mind, here are our guiding principles--also known as the “3 golden rules”:

  1. Be Kind: Help all learners feel welcome and included.

  2. Be Safe: Keep your personal information private and never ask other learners for theirs

  3. Be respectful: Treat others how you want to be treated.

Watch our Trust and Safety Code of Conduct video for more information on our 3 golden rules:

Because we assume the best intentions in our community--and know that our learners may inadvertently post material that violates our 3 golden rules, we moderate content through a lens that everyone can learn from their mistakes. To that end, we always use our discretion in reviewing content and take appropriate actions to educate where possible, rather than “penalize” our users. We believe that this approach will ultimately better our community, and our greater society as a whole.

To educate our learners and families, we email them as soon as the learner posts something problematic and ask that they review our Code of Conduct video and talk through our guidelines with their learner, with the hope that going forward, the learner commits to upholding our standards. In egregious or repeated incidents, Outschool may, however, take additional actions such as account suspension, termination, or law enforcement notification. We will always notify learners and families before suspending or terminating an account.

For additional information on what actions constitute violations and result in consequences, please consult our “Green, Yellow, Red” guide below.

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