This “Teacher Earnings and Payments Policy” is part of Outschool’s Terms of Service and Teacher Addendum (collectively, the “Agreement”). Any capitalized terms not defined in this Teacher Earnings and Payments Policy, will have the meaning as defined in the Terms of Service or Teacher Addendum.
1. Teacher Fee
Teachers determine their earnings by setting all Class Prices for their classes, along with a minimum and maximum class size.
To enable you to access and use the Services to offer and sell Classes, Outschool will charge you a Teacher Fee each time a Learner enrolls in your Class.
The “Teacher Fee” is defined as Outschool’s take rate of 30% of the Parent’s payment of a Class Price, and the Teacher will receive 70% of the Class Price.
For Parents who purchase and enroll in Classes there will be an additional charge of a “Marketplace Fee” that is considered an Other Fee (as defined in the Terms of Service) for Outschool running and maintaining the platform, such as for payment processing, marketing and other services to support the platform. The Marketplace Fee will be excluded from the Teacher Fee and not considered part of a Teacher Payment.
2. Payout Mechanics
a. Payout Logistics
We send payouts to Teachers via PayPal. For each section, you are paid 70% of the Class Price multiplied by the number of enrolled Learners [0.7 x (Class Price x number of Learners)].
Regardless of location, all Teachers are paid via PayPal in the United States Dollar (USD). If you transfer money from PayPal to a bank outside the US that uses a different currency, the bank may charge you a fee for conversion to local currency using their own currency exchange rate. Outschool is not responsible for these fees, so please contact your bank or credit card company to learn more.
For Teachers based in South Korea, there are two options available to create a PayPal account. Korean nationals can provide their national ID number and link their local Korean bank accounts. Alternatively, foreigners living in South Korea who possess a bank account in PayPal’s supported countries can link banks from their country of origin without the need for a national ID number. Please see PayPal’s supported countries; your region must, at minimum, be able to send, receive, and withdraw money.
b. Payment Schedules
Enrollment Type | Payout Timing and Details |
Upfront Enrollment Teachers receive full payment for one-time or multi-week classes | Payments Sent 7–8 Days After the Class Start Date: Payment can be sent out on any day of the week, depending on the class’s start date. |
Weekly Enrollment Teachers receive weekly payments for group (recurring weekly or fixed-length) or tutoring classes
| Payments for Weekly Classes: Processed only on Sundays, 7–13 days after the class’s weekly meetings.
For recurring weekly classes that meet on Sundays:
Note: Daylight saving time changes affect payouts for Sunday classes starting between 4–5 PM Pacific. |
Chat Group Enrollment Teachers receive monthly payments | Payments Sent On The 15th of the following month: For example, November’s Group payments will be paid on December 15th.
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Payouts are typically processed on the scheduled payout date. However, if a class meets later in the day, the payout may be processed the following morning. Once processed, it may take up to 24 hours for the payment to arrive in your account.
In rare cases, technical issues may delay payouts by up to 48 hours. If this happens, contact Support for assistance.
Batched Payments
For Teachers who may receive payment for multiple sections in one day, you will receive one payment per day, as a single batched payout. Organizations will receive one payout per day, per organization teacher. If you receive a batched payout, you will see an itemized list in PayPal, by section, which includes:
Amount($)
Number of Learners
A link to the section for each item included in your payment.
Please note that Teachers and Educator Organizations with many sections may see an ellipsis with a link to the Insights tab, to download the CSV file if the number of sections overflows the PayPal memo.
c. How Transfers Can Impact Payment:
If a Learner is transferred before you’ve been paid for their enrollment, the timing of your payment will be affected.
Upcoming Section: If the Learner is transferred to a section that hasn’t started yet, you’ll be paid according to that new section’s payment schedule. Payment for the transferred Learner will be included in the same payout transaction as the other Learners enrolled in the section.
In-Progress Section: If the Learner is transferred to a section that you’ve already been paid for, you’ll receive payment for the transferred Learner within about 24 hours of the transfer.
3. Linking Your PayPal Account
You’ll see a field called “PayPal Email” in your account settings. To receive Outschool payments, you’ll need to enter the email address associated with your PayPal account. Please note that you must sign up for PayPal if you don’t already have an account.
Teachers are responsible for maintaining their own account security. Payments will be sent to the payout email address that is in the “PayPal Email” field in your account settings, so Teachers should monitor all activity on their Outschool account while reporting any irregular activities. To provide an extra level of security, all changes made to a Teacher or an Educator Organization's PayPal payout email address are subject to a 5-day hold.
When updating payout emails in PayPal, Teachers and Educator Organizations are responsible for updating their corresponding Outschool account simultaneously. Failure to do so may result in not receiving payments, and the impacted account may be subject to fees if the Outschool team needs to take additional action to help remedy payment.
We recommend linking your bank account to PayPal and choosing the standard transfer option to transfer funds out of PayPal. This will allow you to avoid incurring the 1% instant transfer fee that results from linking a debit card. See this article from PayPal’s support center for more information.
4. Reviewing Payments in PayPal
You can take the following steps to review your Outschool payments in PayPal.
From paypal.com, click on the Log In button to log in
Once logged in, click Proceed to Account Overview or My PayPal
Click Activity in the blue bar at the top of the page
From here, you can see all completed sent and received payments. You can also use the Filters button to review only received payments, set start and end dates, and use the Statements button to download detailed statements and tax forms.
5. Educator Organizations
If you are an Educator Organization, any payment terms in your Educator Organization Agreement will outline payment between Outschool and you, which may differ from this policy. If you instruct Outschool to transfer a portion of your payout to another entity and/or Teacher, or send payments to someone else, you must be authorized to do so, and are responsible and liable for the payment amounts and accuracy of any payout information you provide. For example, each Educator Organization is fully responsible for payment to a Teacher that comes through such Educator Organization, and Outschool will have no liability relating to payment or other obligations between the Educator Organization and applicable Teachers.
6. Refunding Parents After Receiving Payment
a. Refund Cases
Refunds may occur after payment has been issued in the following scenarios:
Class Cancellation or Class Change: When a Teacher cancels a Class or meeting, or materially changes a Class offering as originally agreed upon by the Parent as outlined in the Refund Policies for Teachers, Parents are entitled to a refund.
Refund Policy Exceptions: If a Parent requests a mid-enrollment withdrawal, refunds may be given at the Teacher's discretion if the request falls outside the Class Cancellation Policy.
Teacher Removal: In cases where a Teacher is removed from Outschool due to a violation of the Terms of Service, Teacher Addendum, or other Outschool policy.
b. Processing Refunds After Payout
Once paid for a Class, the Outschool Platform does not allow you to process refunds directly. In these cases, refunds must be handled manually:
Send Your Refund via PayPal
Use PayPal's "Send Money" feature to send 70% of the refund amount (your share of the payout) to payments@outschool.com.
Outschool covers the 2.9% PayPal fee, so you only need to send the refund amount itself.
Contact Outschool Support
Provide the following details so we can process the refund to the Parent:
A link to the section with the enrollment
The Learner's name
The refund amount
c. Avoiding Errors
Because refunds are handled manually, carefully review the amount before sending your payment. Outschool cannot cancel or refund overpayments once the payment is made.
Please note that payments@outschool.com is a no-reply address. For any payment inquiries, please contact Outschool Support.
We want to ensure that parents receive their refunds in a timely manner, so failure to send your payment right away could result in restriction and removal. If you've been notified about any outstanding collections linked to your account, your class listing(s) may be unlisted and we will not approve any new ones.