Schedule requests
Outschool lets parents submit a request for a section to be offered at a particular time. Here are the details of how you can view your requests and how parents are notified when you schedule a new section:
Viewing and Responding to Schedule Requests
When a parent submits a schedule request, follow these steps:
Check the Email Notification:
You’ll receive an email with the subject line: New schedule request for (class name). The email will show the requested time in the parent’s time zone. Click the link in the email to view the request on the class summary page.View the Class Summary Page:
On the class summary page, you’ll see a table of all requested times, listed from newest (top) to oldest (bottom). The requested times are shown in your local time zone to make it easier for you to respond based on your schedule.
Each request includes:The parent’s name
The requested time (in your local time zone)
The parent’s comment
Respond to a Request:
To respond to a request, click the Reply button next to any request. This will start a conversation thread with the parent.Schedule a New Section:
You can also schedule a new section directly from the class summary page.
How Parents are Notified
Parents will automatically receive an email whenever you schedule a new section that matches their request. The subject line is New times scheduled for (class name).
This email provides links for parents to delete or update their requests if their schedule has changed.
The class is also automatically marked as saved for the parent, which means their weekly Thursday email (under New times for your favorites) will highlight new sections even if they don’t match the request.
What Happens When You Meet a Request
If a parent enrolls in any class section after submitting a request, their request on the class summary page will appear in grey text as (Name) submitted a request # days ago. (Name) then enrolled in this class # days later.
If you create a section based on the parent's request but they do not enroll, the request will remain in its original form on the class summary page.
Outschool offers the option to meet schedule requests automatically. Learn more about auto-scheduling.