Outschool brings together learners ages 1–18, parents, and teachers who share a commitment to learning. Every community member plays a role in keeping Outschool safe, respectful, and inclusive by treating others without bias or prejudice based on race, ethnicity, nationality, sexual orientation, religion, gender identity, or other aspects of identity.

Outschool supports this shared commitment by maintaining clear community policies, responding promptly when questions or concerns arise, and listening to feedback from teachers, parents, and learners. We use that feedback to identify where the platform, policies, or community experience may need to improve. In turn, we ask all community members to assume the best intentions of others and share concerns constructively when a technical issue, unanswered message, disagreement, or other problem arises.

These Community Standards explain what is expected of teachers, parents, and learners across Outschool. They apply to live classes, classroom posts, messages, images, videos, and other content shared through the platform. For the full terms that govern all community members, review Outschool's User Policies. Teachers are also subject to additional requirements in Outschool's Teacher Policies.

Read on to learn more about the codes of conduct for teachers, parents, and learners.

Teacher Code of Conduct

Teachers are responsible for creating a professional, reliable, and welcoming learning environment for every learner. This section reviews expectations for class content, preparation, professional conduct, communication, and inclusion.

For more detailed guidelines about teacher responsibilities and platform requirements, review Outschool's Teacher Policies, which apply in addition to the User Policies noted above.

Teachers should offer classes only in subjects where they have the appropriate background or expertise. When developing a class, teachers are responsible for ensuring that their content follows Outschool’s class content policies and is secular, objective, and age-appropriate. Before each meeting, teachers should prepare all necessary materials and teach from a professional setting using suitable equipment.

Teachers should begin each class on time and be ready to teach. Throughout the meeting, teachers are expected to communicate clearly, manage the class professionally, and treat every learner with respect. Teachers must not teach while impaired by alcohol or drugs or model behavior that learners age 18 or younger are restricted from doing.

Teachers should respond promptly when parents or learners ask questions or raise concerns. These conversations are expected to remain professional and focused on the class experience.

For the safety of learners, families, and teachers, we encourage that all communication must take place on the Outschool platform. Keeping conversations on Outschool helps protect learner privacy, maintain appropriate boundaries, and allows Outschool to provide support if safety concerns or other issues arise. For the same reason, Outschool does not encourage or endorse in-person meetings with families outside of designated Outschool-sponsored events.

For more information about communication guidelines, review Keep All Communication on Outschool.

Parents and guardians help learners participate successfully and contribute to a safe, respectful community. This section reviews expectations for enrollment, class participation, communication, and feedback.

Before class begins, parents and guardians should review the class details and ask the teacher any questions about expectations. Each learner should attend through the learner’s own enrollment and participate as themselves; learners may not use a sibling’s or another learner’s enrollment.

Once a learner is enrolled, parents and guardians should help the learner attend scheduled classes whenever possible. Because many classes rely on group participation, an absence can affect the experience for others.

Parents and guardians should keep communication with teachers and other community members on the Outschool platform and communicate respectfully when others hold different opinions.

After a learner participates in a class, parents and guardians may provide constructive feedback about the class experience. Thoughtful feedback can help the teacher improve and give other families useful information when choosing classes.

For more information, review Keep All Communication on Outschool for communication guidelines and Reviewing a Class for feedback guidelines.

Learners are expected to help keep classes safe, comfortable, and inclusive through the words, images, videos, and other content they share. Outschool summarizes these expectations in three guiding rules: be kind, be safe, and be respectful.

Parents and guardians should review these rules with their learner, including what information and content are appropriate to share on Outschool.

Parents and guardians can watch Outschool’s learner code of conduct video with their learner for an engaging and informative review of each rule.

Learners should help everyone feel welcome and included by using kind, supportive language, respecting people’s preferred names and pronouns, and recognizing differences in identity, background, ability, belief, and opinion.

To help maintain an inclusive and respectful learning environment, learners must not:

Learners should keep communication with teachers and other learners on the Outschool platform. When communicating on Outschool, learners may share general information such as their first name, hobbies, favorite books or foods, pets, grade level, country, region, or time zone.

Learners must not share or request personally identifying information or contact information, including:

Outschool recognizes that learners may make mistakes or act without understanding how their behavior could affect others. When a concern arises, the response will depend on the nature and frequency of the conduct.

Outschool may notify the learner’s family, remove related posts or other shared material, and ask the family to review these Community Standards and the code of conduct video with the learner. More serious or repeated violations may lead to additional account action, including suspension or removal from Outschool. When necessary, Outschool will take immediate action or contact law enforcement to protect learner safety or the integrity of the platform.