Standard Refund Policy
If you withdraw your learner(s) from class, you may be eligible for a refund based on the Standard Refund Policy. Refund within 24 hours of payment until your next meeting or lesson access begins.
Automatic Refunds
You may be eligible to receive a refund based on the Standard Refund Policy. To cancel your enrollment, click the class title on your schedule and visit the enrollment management page.
Note that if you are outside a policy’s refund window, the withdraw button will only remove your learner from class and not issue a refund. Once you’ve clicked the withdraw button, fill out the form that pops up to withdraw from class and receive any applicable refund.
After the first meeting, parents enrolled in a recurring weekly class will see a stop subscription button instead of withdraw on the enrollment management page.
Use this button to prevent any future weekly charges, starting with the following billing period, which rolls over Sunday mornings Pacific time. You can use this to stop future charges at any time.
If you transfer into a class section and then withdraw, the timing of the Standard Refund Policy will apply based on the start time of the earliest class section you enrolled in, as opposed to the class section you were transferred into. For example, if you originally enrolled in a December 1st section and transferred into a December 15th section of the same class, the refund policy is based on the December 1st section.
Full Refunds
The following situations guarantee parents a full refund outside the Standard Refund Policy. Contact us or click Help on the Outschool website if you need assistance with a refund for any of these reasons:
Parents receive a full refund if the teacher cancels before the class’s first meeting.
If a teacher misses a one-time class meeting, parents may request a full refund or wait for the teacher to reschedule the class.
If a teacher changes the date or time of a class meeting before the class starts, parents may request a full refund.
Prorated Refunds
The following situations guarantee parents a prorated refund based on the number of live meetings in a class’s section. These policies apply outside the Standard Refund Policy and should go through Outschool Support. Contact us or click Help on the Outschool website if you need assistance with a refund for any of these reasons:
If part of a class is rescheduled, you will receive, upon request, a prorated refund based on the number of rescheduled meetings you did not attend.
If the teacher doesn’t teach the number of meetings listed, you will receive a prorated refund upon request.
If the teacher cancels a class in progress, you will receive a prorated refund based on the percentage of canceled meetings you paid for.
Additional Policies
If your learner misses a class meeting, you are not entitled to a refund. If you miss 3 consecutive class meetings without communicating with the teacher, you forfeit the class fee, and the teacher may cancel the class or withdraw your learner. Your teacher may, however, transfer your learner to another available section or provide a class recording at their discretion.
If your learner does not join the meeting 10 minutes after the class starts, the teacher may cancel it at their discretion. This is considered a missed meeting, and you are not entitled to a refund.
Refunds are not guaranteed if your learner misses a past or future class meeting due to a schedule conflict.
Teachers may transfer you to another section of the same class with your consent.
If your learner’s meeting time changes because of daylight saving time starting or ending for several world regions, you are not entitled to a refund if they cannot attend. Please review your learner’s schedule beforehand to ensure you know when classes are meeting.
Donations made on Outschool will not be refunded.
Note that in rare cases, if a parent requests an excessive number of refunds, they may be disqualified from receiving future refunds.