Outschool supports three refund policies. The refund policy is visible when you enroll, and depends on the type of class and the refund policy specified by the teacher.
If you withdraw your learner(s) from class directly on the Outschool site, you may be eligible for an automatic refund based on the class’s stated policy. The refund amount will follow the policies listed below and may be a prorated amount of the class’s full price.
Every classroom page has a “withdraw” button where you can remove your learner from class and receive an automatic refund from Outschool based on the class’s refund policy. Note that if you are outside a policy’s refund window, using the “withdraw” button will only remove your learner from class and not issue an automatic refund. You can always contact us at outschool.com/help, though, with any refund needs not covered by the automatic refund feature.
Once you’ve clicked the “withdraw” button, fill out the form that pops up to withdraw from the class and receive any applicable refunds. In the example below, the class’s Limited refund policy would issue a full refund of $20 on the original $20 payment.
List of policies
Flexible - Full refund until the class begins, then a pro-rated refund based on the number of class meetings that have occurred. All flexible schedule classes use this policy.
Moderate - Full refund within 24 hours of purchase or up to a week in advance of the class, then a 75% refund within the first week of the class.
Limited - Full refund within 24 hours of purchase until the class begins or up to a week in advance of the class.
If you transfer into a class section and then withdraw, the timing of the refund policy (per the policies above) will apply based on the start time of the earliest class section you enrolled in, as opposed to the class section you were transferred into. For example, if you originally enrolled in a December 1st section and transfer into a December 15th section of the same class, the policy timeframes from the December 1st section will apply.
Refunds for Ongoing Classes
Parents enrolled in an ongoing class will see a “stop subscription” button instead of “withdraw” on the classroom page after the class’s first meeting.
Use this button to prevent any future weekly charges, starting with the following billing period, which rolls over Sunday mornings Pacific time. You can use this to stop future charges at any time. Refunds for past charges are at the teacher's discretion.
Refunds for 1-on-1 Classes
For 1-on-1 classes, families may receive a full refund until 48 hours before each class, or within 24 hours of purchase for the initial class purchase only.