Transitioning Teacher Payouts to Stripe

Outschool is moving teacher payouts from PayPal to Stripe.

This change will not affect how much you earn or how you price your classes. However, some payouts may be sent on a different day of the week than you’re used to, and there will be a short processing period between when Outschool sends a payout to Stripe and when the money reaches your bank.

Stripe setup will become available to teachers and organizations on a rolling basis. We’ll notify you when it’s time to create your Stripe profile. You can begin set up through your Outschool teacher dashboard as soon as Stripe onboarding is available to you.

Stripe setup is becoming available on a rolling basis. We’ll notify you when it is available for your account.

Once notified:

Setup should take only a few minutes. You’ll enter your personal and bank information, and Stripe may ask you to verify your identity.

Important: Start from your Outschool teacher dashboard, not from Stripe’s website. Creating an account directly through Stripe may result in a duplicate business profile.

Outschool will hold your unpaid earnings until you complete Stripe setup. Once your Stripe profile is set up and verified, those earnings will be released through Stripe.

You will not lose earnings because of a delayed setup.

You’ll need a separate Stripe profile specifically to Outschool, even if you already use Stripe for another business.

Create this profile through your Outschool teacher dashboard so it connects directly to your Outschool account. You won’t need to log in to Stripe each time you receive a payout, Stripe will transfer funds to your bank automatically.

Before viewing or changing your payout settings, you’ll be asked to enter a code sent by text message. You’ll be asked for another code whenever you return to your payout settings after logging back in.

This added verification provides an extra layer of protection for your payout settings by requiring a code before the information can be viewed or changed.

Outschool can see:

Outschool cannot access or change the personal or banking information stored in your Stripe profile.

After Outschool sends your payout to Stripe, Stripe automatically transfers it to your bank. This bank-processing step typically takes 2–3 business days for most US accounts, although Stripe recommends allowing 2–5 business days. Timing is determined by Stripe and your bank and may vary by country; it does not change the date Outschool sends your payout.

Note: The date Outschool sends your payout to Stripe may not be when the funds appear in your bank account. If you check your bank account that day, the transfer may still be processing.

You can change how often Stripe transfers your available balance to your bank in your Stripe settings. Changing that frequency will not affect when Outschool sends your payout to Stripe. The default is daily. The time required for an individual bank transfer to settle is determined by Stripe and your bank and cannot be adjusted by Outschool.

Outschool will send class earnings to Stripe according to the following schedule:

For most teachers, yes. Payouts will now consistently follow the schedule above once they move to Stripe.

Under the PayPal system, payouts were tied to the end of the weekly enrollment period and timing was not always consistent. Some payouts may now be sent on a different day of the week than you’re used to.

The difference may be more noticeable for teachers offering recurring or asynchronous classes. These payouts were previously sent on a less consistent schedule, often around the 15th of the month. They will now follow the same seven-day schedule as other class earnings.

Your total earnings will not change. Only the timing of some payouts changes.

Changing your bank account will not change when Outschool sends your payout to your Stripe balance.

Your bank information affects only the second stage of the process: the transfer from your Stripe balance to your bank. Outschool will still send the payout to Stripe according to the regular payout schedule.

This usually means Stripe needs additional or updated information for your profile. Follow the instructions in the email to review your account and provide the requested details.

Failed transfers are retried automatically each day for up to 90 days. Once the issue is resolved, the funds will be sent without requiring you to request the transfer again.

Yes. The move to Stripe does not change when you can issue a refund yourself.

You can issue a refund until you’ve been paid for the enrollment. After you’ve been paid, contact Outschool Support to request the refund, following the same process you use today. If a refund is issued after that point, Outschool will send you an invoice through Stripe to cover the returned funds. The amount will not be deducted automatically from a future payout.

No. Outschool cannot use Stripe to withdraw funds automatically from your Stripe balance or bank account.

No. Outschool covers Stripe’s payout-processing costs before your payout is sent.

This includes international transfer costs. Those costs are charged to Outschool, not deducted from your payout.

Stripe supports payouts to teachers in Outschool’s approved teaching countries, provided that your bank account is also located in one of those countries.

Two things may be different for teachers outside the US:

Transfer and settlement times are determined by Stripe and cannot be adjusted by Outschool.

Yes. 1099-K tax forms will remain available through Stripe.

Stripe provides more detailed payout information than PayPal.

Instead of seeing one lump sum that may include several enrollments, you’ll be able to review a breakdown by enrollment. This should make it easier to understand which earnings are included in each payout.

Organizations will still be able to review payout information by teacher.