# Outschool Support

> Help center for Outschool

## What is Outschool?

- [What is Outschool?](https://support.outschool.com/en/articles/16038-what-is-outschool.md): How Outschool’s live, online classes for kids and teens work.
- [FAQ for Outschool Families](https://support.outschool.com/en/articles/4321090-faq-for-outschool-families.md): Answers to common questions about learning on Outschool
- [How do Outschool Classes Work?](https://support.outschool.com/en/articles/19491-how-do-outschool-classes-work.md): Different kinds of online classes and how they are run
- [Learning with Special Needs at Outschool](https://support.outschool.com/en/articles/1503329-learning-with-special-needs-at-outschool.md): Advice for parents and teachers
- [How AI Enhances Your Family’s Outschool Experience](https://support.outschool.com/en/articles/11465844-how-ai-enhances-your-family-s-outschool-experience.md): Outschool uses AI to help you stay connected to your learners' experience. Every feature is designed with your family's privacy in mind.
- [Signing Up For Classes](https://support.outschool.com/en/articles/11973443-signing-up-for-classes.md): Outschool provides flexible ways to enroll in a variety of classes.
- [Learner Safety and Privacy: For Parents](https://support.outschool.com/en/articles/579976-learner-safety-and-privacy-for-parents.md): Resources for you and your family
- [How to Choose the Right Membership Plan for Your Family](https://support.outschool.com/en/articles/10752946-how-to-choose-the-right-membership-plan-for-your-family.md): Determine which plan best fits your budget, learning goals, and schedule so you can make the most of your membership.
- [How to Purchase and Manage an Outschool Membership](https://support.outschool.com/en/articles/10421801-how-to-purchase-and-manage-an-outschool-membership.md): Learn how to manage and update an Outschool membership and credits.
- [Contact Outschool Support](https://support.outschool.com/en/articles/9251623-contact-outschool-support.md): Have a question or need assistance? We're here to help!
- [How to prepare for your first class](https://support.outschool.com/en/articles/802757-how-to-prepare-for-your-first-class.md): 4 ways to help your learners have fun and safe online learning experiences
- [Classroom & Zoom Troubleshooting Tips](https://support.outschool.com/en/articles/2133758-classroom-zoom-troubleshooting-tips.md): Common fixes for trouble connecting to your live video meeting or resolving website issues
- [Zoom Basics for Parents](https://support.outschool.com/en/articles/8230649-zoom-basics-for-parents.md): Getting started with Zoom and enhancing your learners’ online classroom experience
- [Self-Paced Classes for Families](https://support.outschool.com/en/articles/3196046-self-paced-classes-for-families.md): Self-paced classes provide structured lessons that learners can complete on their own schedule
- [Tutoring Classes for Parents](https://support.outschool.com/en/articles/8042932-tutoring-classes-for-parents.md): How parents can get started with tutoring classes and manage their learner’s tutoring enrollment
- [Understanding Recurring Weekly Classes](https://support.outschool.com/en/articles/2272596-understanding-recurring-weekly-classes.md): What recurring weekly classes are and how to manage your recurring weekly class enrollment
- [Finding Classes](https://support.outschool.com/en/articles/4320965-finding-classes.md): How to find the right classes to meet your learners’ needs
- [Chat Groups for Learners](https://support.outschool.com/en/articles/5680775-chat-groups-for-learners.md): How to participate in our guided, online communities

## Account Settings & Features

- [How to use Outschool as a parent](https://support.outschool.com/en/articles/2086860-how-to-use-outschool-as-a-parent.md): Tips, tricks, and guidelines for getting the most out of Outschool
- [Managing Learner Settings and Preferences](https://support.outschool.com/en/articles/1481632-managing-learner-settings-and-preferences.md): How to view and update learner settings in your Outschool parent account
- [Technical Requirements](https://support.outschool.com/en/articles/579892-technical-requirements.md): Details on supported devices, connection speeds, and more
- [Saving and Comparing Classes on Outschool](https://support.outschool.com/en/articles/16058-saving-and-comparing-classes-on-outschool.md): Discover how to follow teachers, save and compare classes, organize your favorites, and return to saved searches anytime.
- [Manage Your Outschool Account, Login Options, and Learner Access](https://support.outschool.com/en/articles/830377-manage-your-outschool-account-login-options-and-learner-access.md): Learn how to log in, update your email, manage learner access, and more.
- [Enrolling multiple learners in the same class](https://support.outschool.com/en/articles/2186663-enrolling-multiple-learners-in-the-same-class.md): How to enroll, and have two or more learners in the same class
- [Syncing Your Calendar](https://support.outschool.com/en/articles/614870-syncing-your-calendar.md): View your upcoming Outschool classes and see them in your regular calendar app
- [Resetting your Outschool password](https://support.outschool.com/en/articles/4961796-resetting-your-outschool-password.md): How to strengthen the security of your OS account
- [Email Notification Settings](https://support.outschool.com/en/articles/2915961-email-notification-settings.md): Customizing which emails you receive from Outschool
- [Learner Profiles and Cards](https://support.outschool.com/en/articles/5651815-learner-profiles-and-cards.md): Building connections with Outschool classmates
- [Navigating the Learner Space and the Classroom](https://support.outschool.com/en/articles/4715673-navigating-the-learner-space-and-the-classroom.md): Navigating between parent and learner-dedicated spaces
- [Outschool Mobile App Support](https://support.outschool.com/en/articles/11944008-outschool-mobile-app-support.md): Access your account and classes from your mobile device by downloading the free Outschool app for iOS or Android.
- [Reviewing a class](https://support.outschool.com/en/articles/5173470-reviewing-a-class.md): Guidelines to leave an authentic review once your learner has completed class.
- [Joining and Managing Class Waitlists](https://support.outschool.com/en/articles/8802240-joining-and-managing-class-waitlists.md): Join class waitlists to receive email notifications when sold-out sections gain available seats.
- [Using the Outschool Website During Scheduled Maintenance](https://support.outschool.com/en/articles/9201176-using-the-outschool-website-during-scheduled-maintenance.md): Regular maintenance helps keep our website running smoothly. Find out which features are still available during scheduled site maintenance.

## Background Checks and Identity Verification

- [Educator Background Checks](https://support.outschool.com/en/articles/2701506-educator-background-checks.md): How Outschool handles annual background checks for educators
- [Teacher Identity Verification](https://support.outschool.com/en/articles/4705479-teacher-identity-verification.md): How Outschool verifies the Identity of teachers on the platform

## Payments, Refunds, and Offers

- [Purchasing and Redeeming Gift Cards on Outschool](https://support.outschool.com/en/articles/4659390-purchasing-and-redeeming-gift-cards-on-outschool.md): Buy gift cards to share Outschool with others or to add Gift Card Funds to your family's account balance.
- [Outschool Payment Options: FAQs for Teachers](https://support.outschool.com/en/articles/14171122-outschool-payment-options-faqs-for-teachers.md): Families can choose between membership and paying per class. Here’s how this works and what to expect when families enroll in your classes.
- [Outschool Balances](https://support.outschool.com/en/articles/6009099-outschool-balances.md): Understanding alternative payment methods you can use on Outschool
- [Cancellation Policies for Outschool Members](https://support.outschool.com/en/articles/10421711-cancellation-policies-for-outschool-members.md): Understanding cancellation policies for members when canceling membership plans or class enrollments.
- [Outschool Payment Options: FAQs for Parents](https://support.outschool.com/en/articles/14171096-outschool-payment-options-faqs-for-parents.md): Families can choose between membership and paying per class. Here’s how to decide what works best for you.
- [Class Cancellation Policy and Refund Eligibility Guidelines](https://support.outschool.com/en/articles/4626920-class-cancellation-policy-and-refund-eligibility-guidelines.md): Understanding Outschool’s Class Cancellation Policy and guidelines for receiving refunds on class purchases.
- [Parent Referral Program](https://support.outschool.com/en/articles/2087332-parent-referral-program.md): Earn Referral Vouchers by referring users - terms and conditions
- [How Payments Work on Outschool](https://support.outschool.com/en/articles/3636720-how-payments-work-on-outschool.md): This article explains how payments, charges, fees, taxes, refunds, and receipts work on Outschool.
- [UrbanSitter Care Benefits for Outschool](https://support.outschool.com/en/articles/6953322-urbansitter-care-benefits-for-outschool.md): How to enroll in Outschool classes using your UrbanSitter care benefits
- [Help for Families Using Charter School Funds on Outschool](https://support.outschool.com/en/articles/427452-help-for-families-using-charter-school-funds-on-outschool.md): How to enroll learners in our classes with charter funds.
- [Outschool Enrollment Guide for Organization-Funded Learners \(Charter, Virtual, Microschools & More\)](https://support.outschool.com/en/articles/5031725-outschool-enrollment-guide-for-organization-funded-learners-charter-virtual-microschools-more.md): A guide for organizations enrolling learners in Outschool classes using Purchase Orders or Organization admin accounts.
- [A Guide to Class Buyouts on Outschool](https://support.outschool.com/en/articles/15863060-a-guide-to-class-buyouts-on-outschool.md): Learn how Outschool class buyouts work for schools, organizations, employers, and families
- [Learning Experience Pledge](https://support.outschool.com/en/articles/16379-learning-experience-pledge.md): Terms and guidelines for receiving an Outschool voucher if you discover a class is not the right fit for your learner.
- [Refund Policies for Teachers](https://support.outschool.com/en/articles/4626081-refund-policies-for-teachers.md): Specific guidance for teachers on issuing refunds
- [Teacher Coupons](https://support.outschool.com/en/articles/5578246-teacher-coupons.md): Creating custom coupon codes for families
- [Using Promo Codes or Membership Bonus Credits on Outschool](https://support.outschool.com/en/articles/2309988-using-promo-codes-or-membership-bonus-credits-on-outschool.md): How promo codes and membership bonus credits work on Outschool, and understanding the terms
- [New Teacher Referral Program](https://support.outschool.com/en/articles/3088367-new-teacher-referral-program.md): Earn money by referring new Teachers to Outschool.

## Memberships

- [A Teacher’s Guide to Outschool Memberships](https://support.outschool.com/en/articles/10480877-a-teacher-s-guide-to-outschool-memberships.md): A guide to helping families get started with memberships and stay engaged.

## Information for Prospective Educators

- [Prospective Educator FAQ](https://support.outschool.com/en/articles/16057-prospective-educator-faq.md): A quick overview for potential educators
- [Organizations on Outschool](https://support.outschool.com/en/articles/4451081-organizations-on-outschool.md): What to know before you apply
- [How Outschool works for teachers](https://support.outschool.com/en/articles/18131-how-outschool-works-for-teachers.md): Steps to success for teaching classes through Outschool
- [New Teacher FAQ](https://support.outschool.com/en/articles/3570276-new-teacher-faq.md): Answers to some commonly asked questions from new Outschool teachers.
- [Creating a Great Teacher Application](https://support.outschool.com/en/articles/4216449-creating-a-great-teacher-application.md): Insights into our teacher review process and how to create a great application.
- [Showcasing Expertise in Teacher Applications](https://support.outschool.com/en/articles/6968614-showcasing-expertise-in-teacher-applications.md)
- [Becoming an educator on Outschool](https://support.outschool.com/en/articles/1638033-becoming-an-educator-on-outschool.md): Teaching requirements and how to apply

## Getting Started as an Outschool Educator

- [Teacher and Organization Profile, Photo, and Video Guidelines](https://support.outschool.com/en/articles/8365607-teacher-and-organization-profile-photo-and-video-guidelines.md): How teachers and organizations should complete their Outschool profile, choose a profile photo, and create a profile video
- [How Outschool markets to parents](https://support.outschool.com/en/articles/3330136-how-outschool-markets-to-parents.md): How we use emails and other marketing to reach parents
- [When to offer classes](https://support.outschool.com/en/articles/1374999-when-to-offer-classes.md): How and when to schedule sections
- [Tips for getting enrollments](https://support.outschool.com/en/articles/398250-tips-for-getting-enrollments.md): A guide for brand new teachers on getting their first learners
- [Building reputation and marketing your classes](https://support.outschool.com/en/articles/22084-building-reputation-and-marketing-your-classes.md): Tips for new Outschool teachers on getting enrollments
- [Uploading Credentials to your Teacher Profile](https://support.outschool.com/en/articles/10054994-uploading-credentials-to-your-teacher-profile.md): FAQs about uploading credentials to your teacher profile and how your credentials may qualify you for public funding enrollments.
- [Your Guide to Educator Badges on Outschool](https://support.outschool.com/en/articles/8475071-your-guide-to-educator-badges-on-outschool.md): Learn how and why Outschool assigns Educator Badges to our top teachers and organizations.
- [Tax Reporting Primer](https://support.outschool.com/en/articles/1461892-tax-reporting-primer.md): How teachers can report their Outschool earnings.
- [Marketing off Outschool](https://support.outschool.com/en/articles/3114200-marketing-off-outschool.md): Moving promotion of your classes beyond the Outschool platform.

## Educators: Using the Outschool Website

- [Adding or Removing a Teacher to an Organization](https://support.outschool.com/en/articles/5531303-adding-or-removing-a-teacher-to-an-organization.md): How to add or request to remove a teacher from your organization account on Outschool
- [Operational Data for Organizations](https://support.outschool.com/en/articles/5322079-operational-data-for-organizations.md): Gaining insight into instructor performance with data
- [Preventing Enrollments from Learners Outside Your Class's Age Range](https://support.outschool.com/en/articles/5232633-preventing-enrollments-from-learners-outside-your-class-s-age-range.md)
- [Class Buyouts: Information for Educators](https://support.outschool.com/en/articles/4828472-class-buyouts-information-for-educators.md): Learn how Outschool class buyouts work for teachers
- [Teacher Communication Tools](https://support.outschool.com/en/articles/2535171-teacher-communication-tools.md): How to communicate with learners and parents in your classes.
- [Teacher Troubleshooting Tips](https://support.outschool.com/en/articles/4361345-teacher-troubleshooting-tips.md): Common fixes for teachers experiencing technical difficulties
- [Classroom Features for Teachers](https://support.outschool.com/en/articles/797681-classroom-features-for-teachers.md): Classroom features that elevate content sharing and communication for an engaging learning experience.
- [Schedule requests](https://support.outschool.com/en/articles/2239593-schedule-requests.md): How to schedule sections based on parent requests
- [Sharing Class Recordings with Enrolled Families](https://support.outschool.com/en/articles/1746910-sharing-class-recordings-with-enrolled-families.md): How sharing class recordings works for teachers
- [Auto-Scheduled Sections for Group Classes](https://support.outschool.com/en/articles/3003281-auto-scheduled-sections-for-group-classes.md): How to meet parent schedule requests automatically
- [Waitlist Feature for Teachers](https://support.outschool.com/en/articles/8663690-waitlist-feature-for-teachers.md)
- [Onboarding as an Organization](https://support.outschool.com/en/articles/8913210-onboarding-as-an-organization.md): Ready your new organization account for teaching
- [Understanding Your Payouts Data Report](https://support.outschool.com/en/articles/9347065-understanding-your-payouts-data-report.md): Discover how the Payouts Data report can help you track your payments more effectively.
- [Outschool’s AI Tools for Teachers](https://support.outschool.com/en/articles/9655399-outschool-s-ai-tools-for-teachers.md): Transform class experiences into clear, engaging updates for families with Outschool’s AI tools for teachers.
- [Sending Automatic Checkout Messages to Families](https://support.outschool.com/en/articles/10186063-sending-automatic-checkout-messages-to-families.md): Automatically follow up with families who showed interest in your classes!
- [Classes with fewer than minimum enrollments](https://support.outschool.com/en/articles/1259629-classes-with-fewer-than-minimum-enrollments.md): Your options when you get fewer enrollments than the minimum class size
- [Teacher Guide to Parent Feedback](https://support.outschool.com/en/articles/4378395-teacher-guide-to-parent-feedback.md): Understanding how Outschool displays parent reviews and feedback
- [Reacting to Class Reviews](https://support.outschool.com/en/articles/5339511-reacting-to-class-reviews.md): Information for educators on how to interpret, respond to, and dispute class reviews.
- [Transitioning payouts to Stripe](https://support.outschool.com/en/articles/14846423-transitioning-payouts-to-stripe.md): What teachers should expect as payouts move from PayPal to Stripe
- [Managing Live Class Enrollments on Outschool](https://support.outschool.com/en/articles/579553-managing-live-class-enrollments-on-outschool.md): General expectations for managing live-class changes and communicating with enrolled families
- [Managing Recurring Weekly Class Enrollments](https://support.outschool.com/en/articles/16006028-managing-recurring-weekly-class-enrollments.md): Learn how to manage meetings, learner enrollments, schedule changes, and section cancellations for recurring weekly classes.
- [Managing Tutoring Class Enrollments](https://support.outschool.com/en/articles/8022676-managing-tutoring-class-enrollments.md): Learn how to set schedules, manage meetings, and make enrollment updates for active tutoring classes.
- [Managing Fixed-Length Class Enrollments](https://support.outschool.com/en/articles/16006218-managing-fixed-length-class-enrollments.md): Learn how to reschedule meetings, cancel sections, manage learner enrollments, and understand family payment options for fixed-length classes.
- [Managing Tutoring Classes for Organizations](https://support.outschool.com/en/articles/16006443-managing-tutoring-classes-for-organizations.md): Learn how organization admins and teachers manage teacher assignments, tutoring availability, and learner enrollments.

## Educators: Teaching Classes on Zoom

- [Optimizing class recordings](https://support.outschool.com/en/articles/5443113-optimizing-class-recordings.md): Sharing your screen during class for optimal Zoom recording formatting
- [Teacher Tips for Starting Live Meetings](https://support.outschool.com/en/articles/6057871-teacher-tips-for-starting-live-meetings.md): Proactive tech tips for live Outschool classes
- [Teaching Live Classes with Zoom](https://support.outschool.com/en/articles/16400-teaching-live-classes-with-zoom.md): Everything you need to know about using Zoom to lead engaging classes on Outschool
- [Teaching live online classes](https://support.outschool.com/en/articles/452599-teaching-live-online-classes.md): How to run high-quality live online meetings

## Class Formats and Standards

- [Changing a Class Listing](https://support.outschool.com/en/articles/5492021-changing-a-class-listing.md): Guidance for making changes to an approved class listing
- [Class Policies: Listing Requirements](https://support.outschool.com/en/articles/19209-class-policies-listing-requirements.md): Guidelines for publishing classes on Outschool
- [Class Policies: Content Guidelines](https://support.outschool.com/en/articles/753895-class-policies-content-guidelines.md): Outschool classes should be objective, secular, and age-appropriate
- [Unique Content](https://support.outschool.com/en/articles/4154989-unique-content.md): Ensuring that your classes follow our unique content requirements
- [Understanding Multiple Perspectives](https://support.outschool.com/en/articles/5091194-understanding-multiple-perspectives.md): How presenting a broad range of viewpoints can enhance your classroom experience.
- [Using Lived Experience as Educator Expertise](https://support.outschool.com/en/articles/5259961-using-lived-experience-as-educator-expertise.md): How to create classes that accurately reflect your experiences.
- [Private Group Classes - For Educators](https://support.outschool.com/en/articles/4157437-private-group-classes-for-educators.md): Guidance for educators when parents request a private class
- [Class Policies: Formats and Attributes](https://support.outschool.com/en/articles/9058893-class-policies-formats-and-attributes.md): Understanding our class attributes and how they create formats
- [Self-Paced Classes for Teachers](https://support.outschool.com/en/articles/12785337-self-paced-classes-for-teachers.md): Teachers can create flexible, self-paced classes that allow learners to move through lessons at their own pace
- [Updating to the New Self-Paced Classroom Experience](https://support.outschool.com/en/articles/14171597-updating-to-the-new-self-paced-classroom-experience.md): Learn how the updated self-paced experience works and how to update an existing self-paced class.

## Public Funding

- [How to Use Florida Scholarship Funds for Outschool Classes](https://support.outschool.com/en/articles/8496249-how-to-use-florida-scholarship-funds-for-outschool-classes.md): Learn how to use Florida scholarship funds to purchase eligible live and self-paced classes on Outschool.
- [Enrolling in Outschool classes with ClassWallet funds \(AL, ID, NH, NC, SC, TX\)](https://support.outschool.com/en/articles/8660121-enrolling-in-outschool-classes-with-classwallet-funds-al-id-nh-nc-sc-tx.md): Learn how to use your state’s ESA, microgrant, or scholarship funds to buy individual Outschool classes in select ClassWallet states
- [Managing Public Funding Enrollments: A Quick Guide for Teachers](https://support.outschool.com/en/articles/8800195-managing-public-funding-enrollments-a-quick-guide-for-teachers.md): This article includes FAQs for teachers about preparing for and managing ESA, microgrant, and scholarship enrollments.
- [Using State Public Funding Programs to Purchase Outschool Classes](https://support.outschool.com/en/articles/9600510-using-state-public-funding-programs-to-purchase-outschool-classes.md): Find the right purchasing path for your state or program
- [Purchasing Program-Funded Wallets through ClassWallet \(AR\)](https://support.outschool.com/en/articles/9953645-purchasing-program-funded-wallets-through-classwallet-ar.md): How to use your state’s ESA, microgrant, or scholarship funds to buy Outschool’s program-funded wallets in select ClassWallet states
- [How to Use a Program-Funded Wallet to Purchase Outschool Classes](https://support.outschool.com/en/articles/11729499-how-to-use-a-program-funded-wallet-to-purchase-outschool-classes.md): Find answers to common questions about using program-funded wallets on Outschool
- [How to Use OpenEd for Outschool Classes](https://support.outschool.com/en/articles/10857860-how-to-use-opened-for-outschool-classes.md): Learn how OpenEd’s tuition-free program works, where it's available, and how to use it for Outschool classes.
- [Using Public Funding to Buy Outschool Wallet Funds through Odyssey](https://support.outschool.com/en/articles/11751854-using-public-funding-to-buy-outschool-wallet-funds-through-odyssey.md): How to use ESA, microgrant, and scholarship funds to purchase program-funded wallets with Odyssey \(GA, LA, TEFA, and UT\)
- [How to Buy Outschool Wallet Funds with West Virginia’s Hope Scholarship](https://support.outschool.com/en/articles/11906905-how-to-buy-outschool-wallet-funds-with-west-virginia-s-hope-scholarship.md): Learn how to purchase Outschool wallet funds on Student First Technologies with your Hope Scholarship funds
- [Enrolling in Outschool Classes with Arizona Empowerment Scholarship \(ESA\) Funds](https://support.outschool.com/en/articles/12277956-enrolling-in-outschool-classes-with-arizona-empowerment-scholarship-esa-funds.md): Learn how to use your Arizona ESA funds to buy individual Outschool classes.
- [Using ClassWallet to purchase Outschool Classes with NYSCIRS Funds](https://support.outschool.com/en/articles/13796718-using-classwallet-to-purchase-outschool-classes-with-nyscirs-funds.md): This article is for school representatives participating in the New York State Coalition for Independent and Religious Schools \(NYSCIRS\) who are purchasing Outschool classes through ClassWallet.
- [How to Get a Receipt for Your Outschool Purchases](https://support.outschool.com/en/articles/15122281-how-to-get-a-receipt-for-your-outschool-purchases.md): How families can get a receipt for Outschool classes
- [Purchasing Outschool Classes with the Children First Education Fund \(Utah\)](https://support.outschool.com/en/articles/15139151-purchasing-outschool-classes-with-the-children-first-education-fund-utah.md): How to use a Children First Education Fund scholarship to purchase classes on Outschool
- [Using Your IHLA Funds to Purchase Outschool Classes](https://support.outschool.com/en/articles/16129479-using-your-ihla-funds-to-purchase-outschool-classes.md): FAQ about using your Idaho Home Learning Academy \(IHLA\) funds to purchase classes on Outschool.

## Listing Classes

- [Sample Class Listings for New Teachers](https://support.outschool.com/en/articles/2420442-sample-class-listings-for-new-teachers.md): Examples of listings that meet Outschool's class listing standards
- [Listing your first class](https://support.outschool.com/en/articles/579363-listing-your-first-class.md): Creating a class, requesting listing, and scheduling sections
- [Teaching ESL/EFL Classes on Outschool](https://support.outschool.com/en/articles/3394166-teaching-esl-efl-classes-on-outschool.md): Guidelines for creating English classes for non-native speakers
- [Class Image Guidelines for Teachers](https://support.outschool.com/en/articles/671192-class-image-guidelines-for-teachers.md): How to choose and format images for class listings and social media marketing
- [Class topic requests from families](https://support.outschool.com/en/articles/3311223-class-topic-requests-from-families.md): How to handle new topic requests you’re interested in teaching
- [Time Zones and Daylight Saving Time \(DST\)](https://support.outschool.com/en/articles/2400577-time-zones-and-daylight-saving-time-dst.md): How Outschool adjusts times for Daylight Saving Time \(DST\)

## Policies and Security Information for Outschool Users

- [Outschool Alternative Learner Verification Program](https://support.outschool.com/en/articles/4063624-outschool-alternative-learner-verification-program.md): Camera Policy, Classroom Check-in Procedures, Visual Verification, Alternative Learner Verification, Access to Recordings, Age Verification
- [Class Recordings](https://support.outschool.com/en/articles/452568-class-recordings.md): Video recordings of live online classes
- [Learner Content Moderation: For Parents](https://support.outschool.com/en/articles/6527121-learner-content-moderation-for-parents.md): Information for parents about how we monitor what information learners share
- [Community Standards](https://support.outschool.com/en/articles/16039-community-standards.md): How teachers, parents, and learners help keep Outschool safe, respectful, and inclusive
- [Copyright Complaints](https://support.outschool.com/en/articles/2745536-copyright-complaints.md): How to file and respond to a DMCA notice
- [Learner Privacy Guide](https://support.outschool.com/en/articles/5195573-learner-privacy-guide.md): Outschool takes privacy seriously - and you should too!
- [Cookies and similar technologies for analytics and advertising on Outschool](https://support.outschool.com/en/articles/2663595-cookies-and-similar-technologies-for-analytics-and-advertising-on-outschool.md): Understanding cookies and Setting preferences
- [How to Review Your Learner’s Data on Outschool](https://support.outschool.com/en/articles/11643227-how-to-review-your-learner-s-data-on-outschool.md)
- [Using Third-Party Tools with Learners](https://support.outschool.com/en/articles/5729439-using-third-party-tools-with-learners.md): Information for educators on COPPA-compliant resources
- [Policies for hosting Groups on Outschool](https://support.outschool.com/en/articles/5684335-policies-for-hosting-groups-on-outschool.md): Requirements for educators requesting this format
- [Trademark Guidelines for Teachers on Using Outschool's Name and Logo](https://support.outschool.com/en/articles/5407771-trademark-guidelines-for-teachers-on-using-outschool-s-name-and-logo.md): Information for teachers on proper usage of Outschool assets.
- [Information for Teachers on Working with School Organizations](https://support.outschool.com/en/articles/5314972-information-for-teachers-on-working-with-school-organizations.md): Requirements for teachers to work with school districts.
- [Teacher Social Media Policy](https://support.outschool.com/en/articles/4367793-teacher-social-media-policy.md): Outschool’s requirements for teacher behavior on social media.
- [Teacher restriction and removal](https://support.outschool.com/en/articles/2057395-teacher-restriction-and-removal.md): How we address activity that does not meet Outschool's Terms
- [Keep All Communication on Outschool](https://support.outschool.com/en/articles/2934935-keep-all-communication-on-outschool.md): Communicate with parents through the Outschool platform
- [Outschool's Policies for Organizations](https://support.outschool.com/en/articles/4378388-outschool-s-policies-for-organizations.md): Policies that apply specifically to organizations on Outschool
- [Copyright and Trademark guidance](https://support.outschool.com/en/articles/4110602-copyright-and-trademark-guidance.md): Information for Outschool educators on copyright and trademark compliance in your classes.
- [Information for Teachers on Learner Verification](https://support.outschool.com/en/articles/4208968-information-for-teachers-on-learner-verification.md): Following Outschool’s protocol for verifying non-video learners
- [Extenuating Circumstances for Teachers](https://support.outschool.com/en/articles/2417882-extenuating-circumstances-for-teachers.md): How Outschool works with teachers when emergencies arise.
- [Learner Safety and Privacy: For Teachers](https://support.outschool.com/en/articles/2612466-learner-safety-and-privacy-for-teachers.md): Teacher guidelines for learner safety and privacy
- [AI Policy for Teachers on Outschool](https://support.outschool.com/en/articles/8568750-ai-policy-for-teachers-on-outschool.md)
- [Teacher Guidelines for Sharing Personal Information for Educational Purposes & Live Conferencing With Parents](https://support.outschool.com/en/articles/9901053-teacher-guidelines-for-sharing-personal-information-for-educational-purposes-live-conferencing-with-parents.md): Sharing Personal Information for Educational Needs: Diploma/Credentials, Reference Letters/Recommendations, & Inquiries about Adult Classes
- [Understanding the Trust & Safety STRIKE System for Teachers](https://support.outschool.com/en/articles/11084107-understanding-the-trust-safety-strike-system-for-teachers.md): How we address activity that does not meet Outschool’s Safety and Security standards
- [Teacher Earnings and Payments Policy](https://support.outschool.com/en/articles/2382129-teacher-earnings-and-payments-policy.md): Understanding your compensation for Outschool classes

## Outschool Support Resources

- [Welcome to Outschool Concierge](https://support.outschool.com/en/articles/11690814-welcome-to-outschool-concierge.md)