Parent Guide

Prospective Parent FAQ

Common questions and answers from prospective Outschool families

Written by Marissa Robbins
Updated over a week ago

New Parent FAQ

Answers to common questions from new Outschool families

Written by Marissa Robbins
Updated over a week ago

Managing your account

Using Facebook for login, changing emails, and more

Written by Nick Grandy
Updated over a week ago

Online Education FAQ

Guidance for getting started with online education

Written by Marissa Robbins
Updated over a week ago

Outschool Planner

Learn more about our scheduling service to help families develop schedules for their learners.

Written by Tristram
Updated over a week ago

Parent and learner profiles

How to organize your account for you and your learners

Written by Nick Grandy
Updated over a week ago

Get the updates you want

Save classes and follow leaders to get relevant updates

Written by Nick Grandy
Updated over a week ago

How to use Outschool as a parent

Tips, tricks, and guidelines for getting the most out of Outschool

Written by Nick Grandy
Updated over a week ago

Outschool Class List

Learn more about our scheduling service to help families develop schedules for their learners.

Written by Marissa Robbins
Updated over a week ago

Finding Classes

How to find the right classes to meet your learners’ needs

Written by Marissa Robbins
Updated over a week ago

How do Outschool classes work?

Different kinds of online classes and how they are run

Written by Nick Grandy
Updated over a week ago

Enrolling multiple learners in the same class

How to proceed if you’d like to enroll two or more learners in the same class

Written by Sophie Heller
Updated over a week ago

Ongoing classes for learners

How to take classes that meet weekly on a subscription basis

Written by Sophie Heller
Updated over a week ago

Flexible schedule classes for learners

Written by Laura Forde
Updated over a week ago

How to submit a new class topic request

Request a new Outschool class

Written by Elizabeth O'Donnell
Updated over a week ago

How to prepare for your first class

5 steps to help your learners have a great first class on Outschool

Written by Nick Grandy
Updated over a week ago

Live class troubleshooting tips for parents

Common fixes when you’re having trouble connecting to your live, video classroom.

Written by Sophie Heller
Updated over a week ago

Purchasing and Redeeming Gift Cards on Outschool

Buying Outschool Credit as gifts for learners outside your family.

Written by Marissa Robbins
Updated yesterday

Class-Specific Refund Policies and Automatic Refunds

Understanding Outschool’s three policies and how to receive automatic refunds.

Written by Sophie Heller
Updated over a week ago

Terms and Conditions for Outschool Gift Cards

This article describes Outschool’s terms and conditions for Outschool Gift Cards.

Written by Marissa Robbins
Updated this week

Outschool Parties - For Parents

Guidance for parents who want to set up a virtual party for learners

Written by Marissa Robbins
Updated over a week ago

Gift Enrollments - For Parents

Buying Outschool classes as gifts for learners outside your family

Written by Marissa Robbins
Updated over a week ago

How to review a class

Leaving an authentic review once your learner has completed class.

Written by Marissa Robbins
Updated over a week ago

Commonly Asked Payment Questions

Common questions about billing outside our standard payment policies

Written by Marissa Robbins
Updated over a week ago

Paying for classes

Information on Outschool class payment methods

Written by Sophie Heller
Updated over a week ago

Learner Safety and Privacy: For Parents

Resources for you and your family

Written by Nick Grandy
Updated over a week ago

Zoom Security on Outschool: For Parents

Written by Megan Scheminske
Updated over a week ago

Learning with special needs at Outschool

Advice for teachers and parents

Written by Nick Grandy
Updated over a week ago

Charter school funds

How to enroll in Outschool classes using charter funds

Written by Sophie Heller
Updated over a week ago

Updating your credit card

How to update your saved credit card on Outschool

Written by Marissa Robbins
Updated over a week ago

International Transactions

Paying for Outschool classes from outside the U.S.

Written by Sophie Heller
Updated over a week ago

Parent Referral Program

Earn credit by referring users - terms and conditions

Written by Nick Grandy
Updated over a week ago

Outschool Offers

Understanding how to use Outschool vouchers and coupons

Written by Sophie Heller
Updated over a week ago

Time zones and time changes

How Outschool displays times and handles daylight saving time

Written by Marissa Robbins
Updated over a week ago