Communicate with parents through Outschool

All communication between parents and teachers must occur through the Outschool platform. In order to ensure that all users have a high-quality, safe and positive experience on Outschool, our support team needs to have visibility into those communications. For example, if parents feel that the teacher hasn’t been communicating in a timely manner, we may want to review the messages in order to fully understand what has transpired and possibly help resolve any related issues. Were parents and teachers to communicate via texting or personal emailing, Outschool would be unable to help. The same goes for payments that take place outside of Outschool. The support team can only assist with refunds and verify payments that take place through the Outschool platform. Help us help you!

In addition to Outschool’s requirement that communications remain on our platform, Outschool prohibits parents and teachers from facilitating any in-person (“in real life”) meetings, unless at an Outschool-sponsored event.

Read more about Outschool’s communication tools.

Promote your other Outschool classes!

Outschool encourages teachers to promote their other Outschool classes, but we do not authorize any promotion of outside classes, services, businesses, or personal websites/social media anywhere on the Outschool platform. Class listings, teacher profiles, classrooms, and private messages should be free of any links/information that might drive users away from our platform. This includes, but is not limited to:

  • Encouraging families to enroll in classes on other platforms

  • Soliciting teachers to teach on platforms outside of Outschool

  • Asking users to purchase outside products/services you may provide off-platform

  • Hosting Outschool classes on any platform outside of Outschool

The only exception to this is if you are teaching a class that incorporates the use of another Learning Management System, such as Canvas or Google Classroom. Please note that Outschool may request access to your LMS if a situation arises in one of your classes.

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