"Ongoing" classes are the newest live class type on Outschool. Here's everything you need to know. 

What are Ongoing classes?
These classes meet on regular basis with a repeating weekly schedule. Parents can enroll and withdraw their kids at any point, and are charged weekly like a subscription. The content of these classes should be accessible to new learners who join in any given week. 

Why did you add support for this type of class?
We noticed that many teachers were already running classes like this - book clubs, writing classes, art classes, and more. Teachers would create a different section for each month, and the same group of students would enroll from one month to the next. With Ongoing classes, teachers and parents get a similar result with far greater convenience.  In addition, these kinds of classes should help you build longer-term relationships with groups of learners. Subscription payments should also naturally lead to more reliable earnings and schedules.

How do I set up an ongoing class on Outschool?
When editing a new class, you have the option of changing it between 'fixed duration' and 'ongoing'.  After you create the first section for the class, you will no longer be able to switch it from one type to the other.

How do I tailor my material to a changing group of students?
This format is best suited to longer-running class ideas such as clubs, discussion or social groups. Examples include language conversation clubs, current event discussion groups, or cooking clubs.  It should be possible for a new learner to join in any week and quickly be able to participate and get up to speed. Accordingly, this format is not appropriate for classes where meetings build on knowledge, skills, or assignments from previous weeks.  This includes book clubs, where learners are expected to have read up to a certain point in a book, or classes that follow a sequential curriculum. 

Since students can join the class at any point, you can refer to specific dates in your class descriptions to let parents know which concepts you’ll cover in meetings that week and help inform their decision about when to start their subscription (e.g. Week of April 20th-27th, first week of the month, Month of May, etc.).  However, you shouldn’t refer to numbered weeks (e.g. Week 1, Class 2, etc.) as learners will be joining at different times over the course of a section.

How do I handle refunds for an ongoing class?
Since parents pay a subscription fee every week that their learner is enrolled in the class, Ongoing classes are not subject to the same refund process used by other classes on Outschool. Instead, parents can stop their subscription at any point if they decide that they no longer wish to have their learner enrolled in an ongoing class. If a learner has not attended three consecutive meetings of an ongoing class, we will automatically cancel their subscription to the class to free up space for another learner to join. Payments made before their subscription was cancelled will not be automatically refunded, but you are always welcome to refund them from your side.

How does scheduling work? Do these classes need to meet exactly once each week?
You will need to create meetings for all the times that Ongoing classes meet. We assume that Ongoing classes meet at least once each week.  If you want to meet more often, that will work just fine. If you want to meet less often, you can just choose not to schedule a meeting in any given week, and parents will not be charged for that week.  

How do classroom posts work? What can learners see?
All learners will see the “Welcome post,” which can be modified on your class listing edit page. For all subsequent classroom posts, learners will only see classroom posts that you make after they’ve enrolled in the class. This means that they will not be able to see if you post a class recording or other material before they enroll.

What is the payment schedule for ongoing classes?
Teachers are paid weekly for their ongoing classes every Sunday morning (PST). After an ongoing section starts, Outschool pays teachers for each completed week at least 6 days after the end of that completed week. We do this to account for learners who enroll in ongoing classes during the week so that we can accurately pay you for all students who attended class that week.

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